What are the responsibilities and job description for the Seasonal CSR position at Capitol Bridge Health Services?
Appendix A
CUSTOMER SERVICE REP I – JOB DESCRIPTION
Contact Center Operations Contract Support
DUTIES AND RESPONSIBILITIES:
Upon completion of training, the CSR’s are able to perform the following types of duties:
- Utilize standard technology such as a telephone, e-mail, and web browser.
- Navigate to the appropriate pre-scripted responses which they must read verbatim to provide basic general and claims specific information.
- Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
- Assist caller with filling out online application and submitting it electronically to plan provider for processing.
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.
- Refer calls as required to Customer Service Representative II.
EDUCATION, SKILLS, AND KNOWLEDGE:
- High School diploma or equivalent required.
- Minimum 6 months customer service/secretarial/telemarketing experience required.
- Must be able to speak and read English clearly, professionally and fluently.
- Must be able to type a minimum of 20 WPM.
- Experience working with a PC and the Windows operating system is required.
- Ability to effectively work within established contractual turnaround times required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team is required.
- All CCO personnel will be required by contract to undergo program update training as the program changes.
- May be required to work holidays. Overtime may be required.
Salary : $15