Counter sales Representative

Company Description Capital Winair specializes in the wholesale distribution of products and equipment for the heating, ventilation, air conditioning, and refrigeration (HVACR) industry. The company focuses on serving professionals and businesses in the Albany, NY area and surrounding region. Capital Winair is committed to providing quality products, reliable inventory, and knowledgeable service to its customers. Team members work in a fast-paced, customer-focused environment that supports long-term relationships with HVACR contractors and service providers.

Role Description

The Counter Sales Representative’s primary responsibility is to ensure satisfaction of customers in the customer service area and in handling customer telephone inquiries, by selling and servicing the customer promptly and courteously. The Counter Sales Representative must also work with all company personnel to ensure quality customer service. In addition the counter sales role, this role will also include someone willing to help out in other areas such as warehouse, shelf restocking, inventory counts, organization etc.

Role Responsibilities

• Render prompt and satisfactory service to customers at the customer service area and to those calling by telephone, providing prices and product application information.

• Pick orders from the warehouse to service and sell to counter customers and process sales transactions.

• Provide warranty and delivery information, as needed.

• Inform customers of promotions, volume purchasing and other incentives (as appropriate).

• Maintain good housekeeping in customer service area and display areas; arrange displays and stock.

• Keep abreast of new products and apply knowledge of product usage in selling additional materials to the customer.

• Answer stock availability questions.

• Keep supervisor advised of items frequently requested by customers that are not in stock.

• Report to the supervisor re-order levels, empty bins, and/or robbed items within counter area.

• Investigate and resolve, if possible, customer complaints and report complaints to supervisor.

• Maintain cash box in accordance with established Company policy.

• Assist in filling orders from the warehouse as needed.

• The Customer Service Representative may become involved with such other duties as the warehouse manager/supervisor or Company President

Qualifications

• Prior experience in wholesale distribution, retail counter sales, or the HVACR industry is beneficial but not required.
• Customer service and communication skills, including the ability to interact professionally with contractors and industry professionals.
• Basic sales and relationship-building skills, with an interest in helping customers find the right HVACR solutions.
• Attention to detail and organizational skills for accurate order entry, cash handling, and record keeping.
• Ability to learn and apply product knowledge related to HVACR equipment, parts, and materials.
• Comfort working in a warehouse and counter environment, including standing for extended periods and handling light to moderate lifting.
• Basic computer and point-of-sale system skills for processing orders and looking up product information.
• Reliability, punctuality, and the ability to work full-time on-site in Albany, NY.
• Prior experience in wholesale distribution, retail counter sales, or the HVACR industry is beneficial but not required.
• High school diploma or equivalent; additional technical or trade-related education is a plus.

Physical Demands

The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

•       Sitting for extended periods of time

•       Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components

•       Safely lift and handle material weighing up to 50 pounds

Benefits

• Medical coverage
• Dental coverage
• Life insurance coverage
• Vision coverage
• Annual profit sharing bonus program
• Percentage matched savings program