What are the responsibilities and job description for the Sales Manager Department Lead, Term Product position at Capital Vacations?
Sales Manager Department Lead, Term Product
Capital Vacations Smoky Mountains
About the Role
Capital Vacations is seeking a high-impact Sales Manager Department Lead (Term Product) to oversee sales performance across multiple action sites and drive results through strong closing, strategic staffing, and hands-on leadership. This role is designed for a high-energy operator who excels at T.O. work, rapid decision-making, and lifting team performance at the table.
This position does not require deep storytelling or traditional front-end presentation strengths. Instead, we are looking for a tactical, results-driven leadersomeone who knows how to identify a good tour quickly, close effectively, and optimize every opportunity.
Key Responsibilities
- Quickly evaluate tour quality and determine the most effective closing strategy.
- Actively close deals by moving from table to table, providing expert T.O. support to maximize conversions.
- Drive penetration and close percentages across all assigned sites, ensuring consistent and sustainable improvement.
- Ensure each site within the region is properly staffed, partnering with Recruiting and Site Leadership to maintain optimal coverage.
- Coach, mentor, and develop sales teams to elevate performance, improve objection handling, and drive stronger outcomes.
- Analyze sales metrics and daily performance reports, adjusting strategy to meet or exceed regional goals.
- Promote and uphold Capital Vacations high-performance sales culture, reinforcing accountability, urgency, and professionalism.
Qualifications
- Strong Vacation Ownership Closer / T.O. experience required; proven effectiveness in a fast-paced sales floor environment.
- Previous sales management or leadership experience strongly preferred.
- Ability to assess tour potential rapidly and pivot in real time.
- Strong understanding of penetration rate, close %, and other key performance drivers.
- Ability to influence, motivate, and coach sales representatives at all experience levels.
- Willingness and ability to travel within the region as needed.
- Have or willing to obtain TN Timeshare Real Estate License.
Ideal Candidate Profile
- A high-energy, decisive sales leader.
- Thrives on live-floor action and hands-on deal support.
- More tactical operator than storyteller.
- Often a top T.O. or Sales Manager ready to step into a regional impact role.
Why Capital Vacations
- Competitive compensation and performance incentives
- Clear opportunities for advancement within a growing organization
- Dynamic, supportive, and results-focused sales culture
- Travel perks and industry-leading training resources