R.O.- Activities Representative

Activities Representative –

Position Overview
The Activities Representative plays a key role in delivering exceptional guest experiences through the planning, coordination, and execution of on-site activities and events. This position requires a high level of energy, adaptability, and guest engagement, as Associates are responsible for creating a fun, safe, and welcoming environment for all guests and owners.

Key Responsibilities

• Facilitate and host both revenue-generating and non-revenue activities and events.
• Actively engage and socialize with guests throughout the property to enhance their experience.
• Serve as a reliable source of information and assistance for guests and owners.
• Ensure all activities are conducted in a safe, positive, and professional manner.
• Maintain compliance with company uniform and grooming standards at all times.
• Develop strong public speaking, microphone, and crowd management skills.
• Assist in promoting activities and encouraging guest participation across events.

Qualifications & Skills

• Energetic, enthusiastic, and guest-focused attitude.
• Strong interpersonal skills with the ability to connect with diverse age groups.
• Demonstrated commitment to delivering exceptional guest service.
• Ability to multitask and perform effectively in a fast-paced environment.
• Strong problem-solving and improvisational skills.
• Professional appearance and demeanor.
• Ability to work both independently and collaboratively as part of a team.
• Flexibility to adapt to changing situations and operational needs.

Professional Standards & Expectations

• Maintain a positive and professional attitude at all times.
• Remain in full uniform with visible name tag throughout the entire shift.
• Arrive prepared and complete event setup at least 15 minutes prior to each activity.
• Keep workstations clean, organized, and presentable.
• Complete assigned tasks accurately and in a timely manner.
• Limit personal phone use while in guest-facing areas.
• Maintain respectful and professional communication with all team members and leadership.
• Adhere to company policies regarding breaks, conduct, and workplace behavior.