What are the responsibilities and job description for the Housekeeper - Kahana Falls Resort position at Capital Vacations?
Job Description - Non-Exempt
Position Title: Housekeeper
Reports To: Department Management/Resort Management
FLSA Status: Non-Exempt
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
Principal Duties And Responsibilities
Job Requirements
Education, Essential Training / Certifications, and Experience:
Kahana Falls Resort is excited to offer a New Hire Bonus Program to all newly hired team members. Here's how it works:
Position Title: Housekeeper
Reports To: Department Management/Resort Management
FLSA Status: Non-Exempt
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
Principal Duties And Responsibilities
- Responsibilities listed may not apply to all locations
- Enters and prepares the room for cleaning
- Dusts the room and furniture, vacuums carpet, and mops floors
- Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor
- Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location
- Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack
- Removes dirty bed linen and makes the bed with clean linen
- Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required
- Performs minor maintenance duties such as changing light bulbs, filters, etc.
- Anticipates guests’ needs, responds promptly, and acknowledges all guests, however busy and whatever time of day, maintaining positive guest relations at all times
- Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately
- Attends to and resolves guest calls, guest requests, and guest complaints.
- Monitors and maintains cleanliness, sanitation, and organization of assigned work areas
- Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement
- Follows the standard operating procedures
- Achieves and exceeds the guest satisfaction score
- Assists other team members, ready and available to step in at a moment's notice
- Updates status of rooms cleaned on the assignment sheet
- Returns and restocks cart at the end of shift
- All other duties as assigned
Job Requirements
Education, Essential Training / Certifications, and Experience:
- High School Diploma/GED
- Previous hotel-related experience desired
- Must have high energy with a passion for cleanliness
- Attention to detail
- Ability to multi-task
- Ability to work in a fast-paced environment with accuracy
- Maintains a desire to improve the quality of work
- Ability to maintain professional conduct at all times
- Flexible schedule, ability to work evenings, weekends, and holidays
- Regular Hours and Weekend
- None
Kahana Falls Resort is excited to offer a New Hire Bonus Program to all newly hired team members. Here's how it works:
- $150 after completing 30 days of employment.
- $350 after reaching 90 days of employment.
- $500 after 120 days of employment.
Salary : $350 - $500