Escrow Assistant

The Escrow Assistant provides administrative and customer service support to the Escrow Officer throughout the closing process. This position helps ensure files are processed accurately, deadlines are met, and clients receive exceptional service from contract opening through closing and funding.

• Assist with opening new escrow files and preparing closing packages.
• Order payoffs, surveys, HOA information, tax certificates, and other closing-related documents.
• Review contracts and supporting documentation for completeness.
• Upload, organize, and maintain electronic file records.
• Track contract deadlines and closing timelines.

• Communicate with buyers, sellers, Realtors, lenders, and attorneys regarding transaction status.
• Answer incoming calls and emails professionally and promptly.
• Schedule closings and coordinate signing appointments.
• Provide excellent customer service while maintaining confidentiality.

• Scan, copy, file, and distribute documents.
• Maintain accurate records and databases.
• Assist with office projects and team initiatives as needed.
• Ensure compliance with company policies and industry regulations.

• High school diploma or equivalent required.
• Previous title, escrow, mortgage, real estate, or administrative experience preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple transactions and deadlines simultaneously.
• Excellent verbal and written communication skills.
• Professional appearance and customer-focused attitude.

• 1–3 years of title or escrow experience.
• Knowledge of Texas real estate contracts and closing procedures.
• Experience with title production software and electronic filing systems.
• Familiarity with lender requirements and settlement statements.

• Organization & Time Management
• Attention to Detail
• Customer Service Excellence
• Communication Skills
• Problem Solving
• Teamwork & Collaboration
• Adaptability
• Confidentiality & Professionalism