What are the responsibilities and job description for the Automotive Service Advisor position at Capital Subaru of Greensboro?
Automotive Service Advisor Compensation & Benefits:
- Competitive Pay
- Health Insurance
- PTO
- 401(K)
Automotive Service Advisor Responsibilities:
- Conduct thorough vehicle inspections to accurately diagnose problems and recommend necessary repairs and maintenance
- Provide detailed explanations of recommended services and associated costs to customers, ensuring transparency and trust
- Schedule service appointments and manage the service department's workload efficiently
- Collaborate with technicians and other team members to ensure smooth workflow and timely completion of repairs
- Handle customer inquiries and complaints promptly and professionally, striving to resolve issues to their satisfaction
- Maintain a clean and organized work environment, adhering to safety and cleanliness standards
- Other duties assigned
Automotive Service Advisor Requirements:
- Experience in automotive service advising or a similar customer service role within the automotive industry preferred
- Strong knowledge of automotive systems and components, including diagnostic procedures and repair techniques
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and work effectively as part of a team
- Proficiency in computerized systems and software applications used for estimating, scheduling, and invoicing
- Valid driver's license and a clean driving record
- Must be able to pass a pre-employment background check
Why Capital?
Because great careers start with the right environment. Capital Auto Group is home to 1,500 team members across 20 automotive and powersports franchises. We’re family-owned, growth-focused, and committed to building careers — not just filling roles. Here, performance is rewarded, development is prioritized, and culture matters. You belong at Capital.
At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.