Subscription Project lead

Job Summary
REMOTE IS A OPTION - OR ONSITE
HealthCare Company is transitioning from a traditional capex business model to a subscription-driven model for the ultrasound devices and the Subscription Project Lead will play a critical role in supporting this transition. This position is responsible for managing subscription customers throughout their entire lifecycle (from order booking to delivery to renewals to upgrades and cash), ensuring a seamless experience while orchestrating internal systems and resources efficiently. This is a hands-on role, and this person will be responsible for executing manual workflows and processes till automation is achieved.

Job Description Roles & Responsibilities

• Serve as the primary Project lead for subscription orders, ensuring successful execution from initiation through completion.
• Manage subscription orders and their linkage to associated equipment orders for accurate and timely processing.
• Create op. mechs and oversee the full lifecycle of subscription orders to fulfilment
• Track the funnel for subscription orders.
• Engage with sales and OMS (Order management) teams in the region to proactively plan for booking subscription orders.
• Proactive communication factory & other stakeholders for fulfilment needs.
• Change orders as needed to meet customer delivery timeline & schedules.
• Ensure timely delivery of these orders to customers and track the deployment for go-live.
• Create manual process and maintain accurate asset and entitlement data in asset management systems.
• Track upcoming upgrades and their execution with service teams.
• Track any upcoming renewals and ensure all subscriptions are renewed on-time.
• Track product changes and working with Customer Success team to manage customer communication about entitlements.
• Perform manual tasks for processes until systematic automations are implemented.

Qualifications/Requirements:

• Bachelor’s degree with 3 year experience is preferred, or Associate’s degree with 5 years of experience
• 3 years of relevant experience in project management, order operations, and subscription-based business models.
• Strong organizational and problem-solving skills with the ability to manage matrix environment.
• Excellent communication skills for customer-facing and internal collaboration.
• Proficiency in Microsoft Office Suite and project management tools.

Desired Characteristics:

• Ability to work in a fast-paced environment and multi-task.
• Proactively follow up on open issues, with strong critical thinking and communication skills.
• Basic accounting skills and attention to detail. Current or previous experience in project management, customer relations or order management role.
• Previous experience supporting a Sales or Service team.
• Proven ability to build relationships with remote colleagues.
• Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers.
• Experience with Oracle, Siebel, Apptus or similar tools.
• #AJ1

Pay: $45.00 - $50.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $45 - $50