HR Specialist - 6 Month Contract

Schedule: Monday-Friday 8:00-4:30

Notes: This role will be answering calls and tickets from employees and retirees about benefit questions, and help with open enrollment.

Education:

• High School Diploma

Experience:

• Minimum of 0-2 years of HR experience.
• HR certification preferred

Technical Skills (Required)

• Knowledge of HR basics. Adept at technology. Superior customer service skills.
• Excellent communication skills. Strong attention to detail, organized, analytic ability,
• problem solving, troubleshooting and follow-up skills. Ability to successfully handle
• multiple tasks and changing priorities.
• MS 365 skills
• Demonstrated skill in developing solutions, teamwork and embracing technology
• Demonstrated skill in providing superior service to customers including but not limited to HR colleagues, active employees, retirees, etc.

Technical Skills (Desired)

• HR certification preferred
• HR ticketing system (Ex. Workday, Towers Watson, Zendesk, ServiceNow)
• Call Center Experience

Soft Skills (Required)

• Customer Service
• Able to work with others in a team setting
• Positive attitude
• Time Management
• Ability to work independently

Typical task breakdown:
Primary Functions

• Responsible for resolving employee and HR customer telephone and/or electronic inquiries and service requests for the HR COE (Center of Expertise) areas including but not limited to: Benefits, Staffing, Compensation, HRIS, Leave Administration, and Employee & Labor Relations
• Educates employee and HR customers on company practices/policies and tools to encourage them to resolve questions on their own.
• Daily phone work using call management system.
• Supports managers, employees, and HR staff in the execution and consistent application of core HR processes and activities, provides solutions, coaches and counsels
• Owns HR case management process including opening cases (tickets), managing customer expectations, managing escalations, and closing cases; develops solutions by collecting and analyzing information
• Provides accurate, consistent and timely responses to HR process, system and policy requests
• Refers complex cases requiring interpretation to the appropriate HR Specialist or if necessary, the Center of Expertise (COE) or HR Business Partner
• Utilizes HR knowledgebase and tools required to support operational needs
• Assists with updating the HR knowledgebase and related desktop procedures as needed and makes recommendations for HR Portal content
• Maintains customer contact until the inquiry is resolved, including informing customer of status and resolution
• Achieves or exceeds service-level agreements to ensure a high quality of service delivery (accuracy of responses, timeliness, professionalism)
• Contributes to the maintenance of employee records and files, ensuring compliance with all legal requirements as well as satisfying related inquiries from employees and HR customers
• Enhances department and organization reputation by accepting ownership for resolving new and different requests, and exploring opportunities to add value
• Performs various tasks as assigned

Interaction with team:

• In person team meeting biweekly
• Will be training with someone daily
• Email and team communication

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Job Types: Full-time, Contract

Pay: From $18.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

Salary : $18