Assistant Community Manager - Lyric at Norton Commons

Assistant Community Manager

Reports to: Community Manager

Summary

Our Assistant Community Manager co-leads the day-to-day operations of an assigned community, including managing the team members, daily activities, and resources of the community to achieve established budgeted financial and operational goals. The Assistant Community Manager will assist to ensure that the operation of the community complies with CS Living policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

Primary Responsibilities

• Helps to meet targeted revenues by ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits as needed, and assisting with the preparation of monthly financial status reports
• Helps to oversee the leasing process by approving prospective resident applications and renewal leases; conducts periodic apartment inspections; follows proper notice requirements; evicts residents; and makes sure to post and collect late fees and other charges as allowable and stated in the terms of the lease
• Responsible for collecting all monies due and managing delinquencies according to CS Living delinquency policies and procedures, and does so to achieve or outperform delinquency KPIs as directed by the Community Manager and/or Regional Manager/Director
• Assists with keeping the ApartmentIQ market survey up to date to ensure that current market and economic trends are correctly represented that may impact the community, and assists the Community Manager in implementing short- and long-range marketing and leasing strategies to achieve the community’s occupancy and revenue goals
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve and address service issues
• Ensures the community’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests
• Assists with the conducting of regular community inspections and takes appropriate actions to ensure that the physical aspects of the community, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary
  
  

Knowledge And Skills Requirements

• High school diploma, GED, or related experience and/or training
• Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists
• Ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features and benefits, and answer questions about the community’s operation
• Proficient in word processing, spreadsheet, and database management programs to complete required reports and employment documents
• Strong proficiency in using community management software (preferably Yardi and/or equivalent)
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete financial records, budget, and other fiscal reporting information
  
  

WORK HOURS

Will normally work a Monday–Friday schedule with rotating weekends; hours may vary to meet the business needs of the community.

WORK LOCATION

Onsite at our properties. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Routine local travel may be required to make bank deposits, attend training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Compensation & Benefits

• Industry-competitive salary and performance-based bonuses
• Comprehensive medical, dental, and vision coverage, with 100% employee-only benefit premiums covered for medical plans
• $35 per paycheck cell phone reimbursement
• 120 Paid Time Off (PTO) hours, plus 40 hours of sick time
• 11 company-paid holidays, 2 floating holidays, and 2 days of VTO (Voluntary Time Off)
• Matching 401(k) contribution
• 30% housing discount
• Professional development opportunities
  
  

EQUAL OPPORTUNITY EMPLOYER

At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.