What are the responsibilities and job description for the Customer Success Consultant position at Capital Rx?
About Us:
Judi Health is a health technology company offering a wide range of benefits administration solutions for employers and health plans. This includes Capital Rx, a public benefit corporation that provides full-service pharmacy benefit management (PBM) solutions to self-insured employers; Judi Health, which offers comprehensive health benefit management solutions for employers, TPAs, and health plans; and Judi, the industry's leading proprietary Enterprise Health Platform. To learn more, visit www.judi.health.
Position Summary:
Capital Rx is seeking a self-driven customer success consultant to fill a client facing role. This individual will be accountable for managing and servicing new and existing clients. This person will be expected to maintain an in-depth understanding of the evolving capabilities of Judi, our claim processor and adjudication platform. Exceptional communication skills and attention to detail are critical for this role.
Position Responsibilities:
- Build and maintain trusting relationships with clients through superior customer service. Provide oversight of the clients ongoing use of Judi.
- Accountable for accurate and timely transition of new clients into the Judi platform.
- Lead communications throughout the implementation process, including, but not limited to, detailed and strategic guidance for benefit builds, accumulations feeds, network build, and complex claim situations/requests.
- Proactively identify execution risks and mitigation strategies.
- Provide ongoing client support to troubleshooting inquiries.
- Understand and manage requests for new features in alignment with the product roadmap.
- Partner with product managers and directors operating in an agile framework to conceptualize and break down functional and non-functional requirements needed to be the market leading offering within Judi.
- Identify and drive efficiencies to increase rate of adoption in market.
- Provide virtual and in person product demonstrations to prospective clients with the ability to sell product differentiators and resonate with current operational challenges.
- Certain times of year may require meeting participation, service support or other requirements outside of standard business hours, including weekends.
- Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.
Minimum Qualifications:
- Bachelor's degree strongly preferred
- Pharmacy Technician license preferred
- 3 years at a Pharmacy Benefits Manager (PBM) or Health Plan
- 2 years working in a retail pharmacy or pharmacy operations
- 1 years in a customer success/business analyst/product manager role
- 1 years working with clients directly on functional requirements and training
- Experience reviewing pharmacy claims preferred
- Skilled in project management, prioritization, and organizational skills
- Ability to shift between competing priorities and meet organizational goals
- Proficient in Microsoft Office Suite and able to adapt to software such as Jira, Miro, Confluence, Github, and AWS Redshift
- Excellent verbal, written, interpersonal and presentation skills
- Able to work effectively with virtual teams
This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $80,000 - $110,000
