Senior Associate, Learning & Development

Capital One's Commercial and Financial Services Learning & Development (L&D) team is looking for a Strategic Operations Project Manager to tell the story of L&D’s impact in support of learning priorities. In this role, you'll partner with learning consultants to design, implement, and track the flow of work across the L&D’s operating model, socialize data, contribute to well-managed process improvement, standardization, and efficiency, and identify opportunities to scale horizontal solutions.

We're seeking a highly motivated strategic thinker who will act as a central hub, ensuring our team's efforts are aligned with the broader organizational goals. You'll work closely with leaders across the organization to refine our operational strategies, optimize our processes, and drive key transformations. You will also help drive the well-managed execution of our team’s strategy by partnering to operationalize organizational priorities, manage various work streams, lead multiple projects simultaneously and deliver on critical change management processes. This is a unique opportunity to shape how we deliver learning solutions and directly impact the development of our workforce.

The Ideal Candidate for this role is…

• Strategic Learning Partner: Thinks and solves problems systemically, balances long-term vision with execution rigor, and brings structure to ambiguity while managing competing priorities
• Product-minded: Applies iteration, experimentation, and feedback to improve solutions
• Collaborative: Thrives in matrixed environments and values co-creation when building alignment across the business, HR, and L&D
• Relationship Manager: Cultivates strong stakeholder relationships, consulting with and influencing L&D partners executing within the operating model
• Insight-driven: Uses data and insights to drive decisions and continuous improvement
• Storyteller: Communicates with clarity and influence to senior audiences
• Technically Versatile: Ability to pivot seamlessly between high-innovation AI projects and the stable, structured requirements of traditional banking environments.
  
  

This is a visible role with the ability to impact change across the organization and drive the operations of learning at Capital One. To be successful in this role you will need to…

• Deliver end-to-end workflow process support and strategic consultation for multiple L&D programs
• Synthesize frequency data about intakes; presenting and influencing senior L&D consultants on potential horizontal solutions or scale recommendations
• Facilitate meetings for L&D client groups, ensuring all intakes progress accurately and efficiently
• Train and upskill your L&D client groups on operating model processes
• Actively seek out and problem-solve opportunities to streamline processes, automate repetitive tasks, and introduce new tools or methodologies that enhance the team's efficiency and impact across the Strategic Operations Team or Operating Model itself
• Support People Leader with change management approaches that influence and drive cross-functional work across our offerings
  
  

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 1 year of experience in learning and development
• At least 1 year of experience in project, program, or process management
  
  

Preferred Qualifications:

• Bachelor’s Degree
• 2 years of experience in learning and development
• 2 years of experience in project management, program and/or process management
• Experience collaborating in a matrixed organization
• Impeccable customer focus, problem solving and relationship building skills
• Ability to identify, analyze, and solve problems and thrive in ambiguity
• Passion for learning with a growth mindset
• Experience with Jira and Google Suite
  
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $96,500 - $110,100 for Sr. Project Manager

Plano, TX: $87,700 - $100,100 for Sr. Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).