Manager, Process Management - Banker Efficiency & Effectiveness, Business Banking

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Manager, Process Manager in Business Banking Sales & Service at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver sales insights, efficiencies and effectiveness to our Business Banking team. The Process Manager associate will play a key role in delivering sales processes that impact the company’s bottom line. You will take on important and exciting responsibilities from day one, working with key stakeholders across the company.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role.

General Responsibilities:

• Lead, design, implement and monitor process improvement initiatives with a primary focus on customer insights, sales efficiencies and sales effectiveness for Business Banking

• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional enhancements

• Resolve complex problems where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders

• Create and maintain formal process documents (e.g. procedures and diagrams) and document processes and projects (creating project reports, presentations, business cases, diagrams, training and job aids)

• Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts

• Position requires strong judgment, problem solving, job specific skills, communication and leadership

Basic Qualifications:

• At least 2 years of Process Management experience

• At least 1 year of Google Suite experience

Preferred Qualifications:

• Bachelor’s Degree

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• At least 1 year of experience in Banking or Business Banking

• At least 2 years of Sales Process Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.