What are the responsibilities and job description for the Client Services Representative I position at Capital Group?
“I can succeed as a Client Services Representative at Capital Group.”
As a Client Services Representative, you’ll take high-volume inbound phone calls from shareholders, financial professionals, and internal colleagues. You’ll help callers feel comfortable and supported while they’re making significant financial decisions. You’ll relay complex, ever-changing information about mutual funds and financial service regulations. You'll establish trust in these interactions by learning new concepts, researching information, and demonstrating critical thinking in real-time to provide solutions.
If you have a desire to learn the mutual fund industry from the ground up, we’ll teach you everything you need to know. Which makes this a perfect starting point to launch your career with Capital Group. This position will be starting on 2/16/2026.
“I am the person Capital Group is looking for.”
Indianapolis Base Salary Range: $41,784-$66,854
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here.
As a Client Services Representative, you’ll take high-volume inbound phone calls from shareholders, financial professionals, and internal colleagues. You’ll help callers feel comfortable and supported while they’re making significant financial decisions. You’ll relay complex, ever-changing information about mutual funds and financial service regulations. You'll establish trust in these interactions by learning new concepts, researching information, and demonstrating critical thinking in real-time to provide solutions.
If you have a desire to learn the mutual fund industry from the ground up, we’ll teach you everything you need to know. Which makes this a perfect starting point to launch your career with Capital Group. This position will be starting on 2/16/2026.
“I am the person Capital Group is looking for.”
- You have 2 years of proven customer support or client service experience, including relevant school project work or internship experience.
- You are dependable and reliable; committed to being present when expected.
- You are a skilled communicator; your verbal and written communication is effective and appropriate.
- You are an active reader and listener who can interpret, understand and evaluate complex information.
- You are highly resourceful and a critical thinker. You think outside the box and present alternative solutions.
- You are action oriented with excellent problem-solving and follow through skills to identify and resolve complex client problems.
- You have a strong sense of responsibility and own tasks from start to finish, ensuring timely and high-quality delivery.
- Your detail orientation and accuracy are consistent and dependable.
- You are skilled in multitasking and can exercise good judgement for managing competing priorities.
- You have high learning agility and can adapt to new technology quickly.
- You place a high value on being authentic, respectful, and engaging.
- You are able to work overtime hours, as needed.
Indianapolis Base Salary Range: $41,784-$66,854
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here.
- Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.
Salary : $41,784 - $66,854