Customer Service Representative

Capital Forest Products offers a great compensation and benefits package! We are looking for a Customer Service Representative to handle inventory and is customer-facing.

At Capital Forest Products, we are a one-stop shop for premium building materials, and we provide outstanding commitment and service to our customers. As a 100% employee-owned company, our team members are true business partners, invested in our shared success!

The Customer Service Representative will support both warehouse operations and customer relationship development. The unique role is a 50/50 blend of inventory management and customer service, including field visits to existing and potential customers in the Lancaster and York, PA region.

You’ll work closely with experienced sales professionals, gaining hands-on experience in sales strategy, customer engagement, and territory development. The reporting warehouse is in Leola, PA. Travel is primarily local and infrequent, with minimal overnight stays. You’ll be either at the warehouse or on the road early, meeting with customers and making sure they have what they need to succeed.

Does this sound like something you would enjoy?!

If so, you are going to love this position! Keep reading to learn more and apply today!

Inventory & Warehouse Operations Key Responsibilities:

• Conduct cycle counts on stock inventory and adjust in our Warehouse Management System (WMS) ERP system.

·        Assist with order entry, picking, shipping, and loading processes.

·        Receive materials, generate and assign inventory labels.

·        Schedule inbound deliveries and shipments.

·        Set up occasional LTL and FedEx deliveries.

·        Support warehouse colleagues with remanufacturing (Reman) orders.

·        Maintain shared inventory spreadsheets (Excel).

·        Communicate effectively with colleagues via email and phone.

·        Ensure accurate data entry for sales, purchase, and pick orders in ERP.

Sales Support and Customer Engagement Key Responsibilities:

• Visit existing and prospective customers throughout the Lancaster/York area.
• Build and maintain strong customer relationships through regular in-person visits.
• Communicate product specials, promotions, and offerings.
• Collaborate with the sales team to identify and pursue new business opportunities.
• Scout and qualify potential new accounts.
• Maintain accurate records in our CRM system (Agility).
• Represent the company with professionalism and enthusiasm.
• Occasional travel out of state for training or supplier visits.

Is This You?

• Bachelor’s degree in business, sales, or a related field preferred.
• Salary is commensurate with lumber industry experience.
• Self-starter with an entrepreneurial mindset – you thrive without being micromanaged.
• Comfortable with early mornings and being on the road.
• Strong interpersonal and communication skills.
• Tech-savvy and eager to learn new systems (MS Office, CRM, ERP).
• Clean driving record and reliable transportation.
• Willingness to grow within a collaborative, employee-owned company.

Terrific Total Compensation Package: 

• Annual starting salary of $75,000.
• Performance-based bonuses.
• Company-provided laptop or tablet; mobile phone reimbursement.
• Competitive benefits: health insurance; retirement with match; generous paid time off
• Eligible for Employee Stock Ownership Plan (ESOP)
• A cohesive, mission-oriented, and ownership driven philosophy.
• Supportive team environment with mentorship and growth opportunities.

Does this sound like the kind of role you’d thrive in? If you’re ready to provide warehouse support and build relationships, we’d love to hear from you!

This Is Us:

Capital Forest Products is a leading distributor of products from premium vendors to the building materials industry, based in Annapolis, MD. We sell cedar shakes and shingles, roofing, siding, lumber, shed, and outdoor utility building materials, fencing, flooring, seasonal products and more. We have two sales offices and six distribution warehouses along the East Coast. Our Employee Stock Ownership Plan (ESOP) annually allocates company shares to employees and provides them with an equity interest in the future growth and success of Capital Forest Products.

Apply today!

TO APPLY: Submit a cover letter (seriously, this is important and required) and your resume. For additional information about Capital Forest Products, please check out our website: www.capitalforest.com.

Capital Forest Products believes that diversity, equity, and inclusion are critical to our success. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

At Capital Forest Products, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, ancestry, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.