What are the responsibilities and job description for the Trust Officer position at Capital First Trust Company?
Trust Officer - Settlement
Responsible for the day-to-day administration of a diverse portfolio of trust accounts, including settlement, special needs, SAM, directed, and court-supervised trusts, while ensuring compliance with applicable laws, regulations, policies, and procedures. The Trust Officer is a professional fiduciary committed to responsive, relationship-centered service for clients and beneficiaries. This position reports to a Senior Trust Officer or Director of Personal Trust Services.
Role Responsibilities
Trust Administration
Communication Skills
Responsible for the day-to-day administration of a diverse portfolio of trust accounts, including settlement, special needs, SAM, directed, and court-supervised trusts, while ensuring compliance with applicable laws, regulations, policies, and procedures. The Trust Officer is a professional fiduciary committed to responsive, relationship-centered service for clients and beneficiaries. This position reports to a Senior Trust Officer or Director of Personal Trust Services.
Role Responsibilities
Trust Administration
- Demonstrate ability to work respectfully and effectively with individuals across all levels of physical, cognitive, and developmental disabilities, fostering an inclusive and supportive environment.
- Build trusted client relationships by providing consistent service, professionalism, and clear communication.
- Guide beneficiaries and their representatives through trust administration, life events, and thoughtful distribution decisions that consider benefit eligibility (when appropriate), value of trust, and future needs.
- Coordinate with estate planning attorneys, case managers, caregivers, CPAs, financial advisors and settlement planners on caring for a beneficiary, identifying resources, and fulfilling the trust administration plan.
- Administer a complex portfolio of personal trust accounts, while maintaining accurate, well-organized records, and ensuring compliance with governing documents, federal and state tax filing requirements, court and Medicaid requirements, trust guidelines, and applicable laws and regulations.
- Document discretionary decisions thoroughly, including the supporting facts, and fiduciary rationale, for the trust file and for review by peers and committee members.
- Complete routine reviews of trust administration while identifying and mitigating risks proactively.
- Serve as a resource and mentor to colleagues by sharing expertise in settlement and special needs trust administration, modeling sound judgment, and reinforcing best practices in compliance, service, and beneficiary care.
Communication Skills
- Excellent verbal, written and interpersonal communication skills.
- Ability to communicate effectively with clients; interact with beneficiaries, courts and other third-party professionals.
- Be aware of and follow company policies for electronic communications and internet use.
- Strong analytical skills with high attention to detail and accuracy.
- Proficiency using Microsoft Office Suite of applications.
- Skilled with trust accounting software.
- Able to understand and follow company policies regarding information security including password, multi-factor authentication, and remote access use.
- Demonstrate professionalism and leadership skills through consistent positive attitude and superior quality of work.
- Coordinate all aspects of fiduciary taxation with third parties.
- Regularly update client interactions in CRM database.
- Strong sense of confidentiality.
- Exhibit sound judgment and the ability to make reasonable decisions in the absence of direction.
- Swiftly refer problems/issues to the appropriate person(s) when necessary.
- Demonstrate visible commitment to the Company's core values and guiding principles and achieving results.
- Able to identify common attempts at information security scams, like email phishing.
- Strong communication and relationship management skills.
- Knowledge of the legal and regulatory aspects of nonprofit and government assistance programs, social services, case management, estate administration, and/or settlement/special needs trust administration.
- Demonstrate working knowledge of Social Security, Medicaid, and other means-tested programs.
- Undergraduate degree, professional credentials, or equivalent experience.
- Some travel is required for business development opportunities.
- Spanish speaking is a plus.