What are the responsibilities and job description for the Dispatcher/CSR 3rd Shift(overnight) position at Capital Courier Services,LLC.?
Overview:
At Capital Courier Services, our daily goal is to continually prove to our customers that "Our Service Will Exceed Your Expectations". Communication is the key to our success and begins with our dispatchers. We are currently looking to expand our team. Dispatch experience is desired but not required, we are willing to train the ideal candidate. We are looking for employees that are self-motivated and can work well with all kind of different personalities. Ideal candidate needs to be able to work independently, while multi-tasking in what can be a high demand position. Dispatchers will work on average 20-40 hours throughout the week including weekends. Need to be dependable and we require previous work references. Please review the posted qualifications prior to applying.
Shifts Schedules:
* Full Time or Part time Monday - Sunday 3rd shift(overnight)
* Must however be willing to work any shift as needed/required
Job Duties will include:
- Respond to customer requests by phone and/or computer, taking complete information on delivery orders, working quickly to assign drivers using strategic thinking to maximize driver coverage.
- Communicate with our Independent Contractors with all of the delivery information, including delivery address, special instructions etc.
- Ensure all deliveries are dispatched. Monitor Pick up's and deliveries continuously, take initiative to ensure that all deadlines are met and customers are updated.
- Provide customers with and verify accurate job specific details (time, signature and charges).
- Prioritize quickly and identify critical actions needed to deliver services required when faced with multiple demands.
- Dispatchers must coordinate with other dispatchers and customer service representatives and the operations supervisor or manager as necessary.
Pay: Based on experience. We are looking for a candidate who can grow and could advance in our company. Future career advancement is our goal for all employees.
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Ability to commute/relocate:
- Kennesaw, GA 30144: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Dispatching: 2 years (Preferred)
Work Location: In person
Salary : $18 - $20