Digital Banking & Treasury Support Specialist

About Capital Community Bank Neighbor serving neighbor. We believe that's the true spirit of community banking, where relationships matter and a partnership is formed to match your needs to our financial solutions. We invite you to work with us and experience the value of a partner that has you and our community in mind.

As a community-focused financial institution, Capital Community Bank (CCBank) reflects the positive nature of its native Utah. We pride ourselves on providing a fun and friendly atmosphere, where employees are encouraged to come together as a team. Our bank is progressive with new technology and on-the-job training, retaining current employees and continually adding new positions. CCBank offers a thriving culture and competitive employee perks.

Position Summary As a Digital Banking & Treasury Support Specialist, you will be the primary point of contact for customers using our digital banking platforms. This role is essential in supporting Treasury Management products, ensuring smooth onboarding, troubleshooting, and ongoing assistance for both consumer and business clients. You'll work closely with clients to understand their needs and deliver tailored solutions using our suite of online financial tools.

Key Responsibilities

• Serve as the main contact for Treasury Management product support, including ACH, wire transfers, remote deposit capture, and cash management tools.
• Assist clients with online and mobile banking platforms, including Bill Pay, Zelle, debit cards, and mobile deposits.
• Manage business and consumer enrollments submitted via the website.
• Manage the online account opening process and ensure a seamless customer experience when opening an account online.
• Provide responsive support via phone, email, and in-person interactions.
• Troubleshoot access issues, including password resets and login problems.
• Coordinate implementation and onboarding for business clients using digital banking services.
• Customize digital banking solutions based on client needs and business structure.
• Research and resolve client issues promptly and professionally.
• Support internal audits and regulatory examinations as needed.
• Perform other duties as assigned.

Qualifications

• 1–2 years of banking experience preferred.
• Call center or customer service experience a plus.
• Strong technical aptitude and ability to support digital products.
• Excellent communication skills-verbal, written, and interpersonal.
• Ability to work independently and collaboratively.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.