Star University Performance Consultant - Learning Programs Focus

Summary
In this role, you will assess, design, and deliver, high quality and impactful learning programs that support the Bank’s strategic goals. You will work collaboratively to manage instructional design projects by consulting with internal clients to determine performance improvement needs, as well as, serve as a performance improvement resource for our business partners. 

This role requires someone knowledgeable in adult learning and instructional design strategies for performance-based outcomes. We are looking for someone with excellent communication and collaboration skills who believes in doing things right the first time. They will have the ability to manage multiple concurrent and independent projects and, ideally, have experience building relationships with cross-functional stakeholders. You will develop eLearning, micro learning, infographics, in addition to designing training materials and facilitating instructor-led (virtual and in-person) sessions. You will lead by example by delivering exceptional service to our internal clients and represent StarUniversity on project teams to analyze learner needs, investigate available methods and procedures and determine appropriate and effective
solutions. You will use analytics to evaluate programs and use proven evaluation methods to identify areas to improve effectiveness going forward.

All associates at Capital City Bank, Capital City Investments, Capital City Trust Company, Capital City Strategic Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.

Functions and Role Responsibilities

• Design engaging and effective learning solutions, course content, eLearning, ILTs, blended learning, job aids, infographics, guides using tools like Articulate 360, Adobe Captivate, InDesign, etc.
• Develop and edit video training using Premiere Pro to enhance learning engagement and accommodate diverse learning styles.
• Partner with subject matter experts, trainers, and leadership to align training with business  objectives.
• Facilitate high-energy, soft and professional skills training that inspire behavior change and produce results.
• Manage learning programs including administration, planning, analysis, development, design, implementation and measurement processes.
• Lead performance improvement projects through the design lifecycle from scoping, research and analysis, design, development, launch, and analyzing impact.
• Develop relationships with Capital City senior managers, department managers and associates to understand the performance and development needs of our company.
• Consult with business partners, analyzing performance, making recommendations for performance improvement interventions and selecting appropriate measurement tools. 
• Develop and maintain expertise in instructional design. Keeps current on trends in information technology applications in education.
• Work with the LMS administrator to upload and manage courses.
• Maintain and update course content to reflect changes in policies, procedures, and/or technology.
• Stay current with instructional design trends, emerging learning technologies, and best practices.

Employer determines the essential functions of the job.

Applicants should provide a portfolio of work (courses previously created, power point slide deck, etc.) in conjunction with the application and resume.

All associates at Capital City Bank, Capital City Investments, Capital City Trust Company, Capital City Strategic Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.

Associated Duties

• Provide additional support to manager and department colleagues.
• Demonstrate our Banker Standards and commit to delivering exceptional client experiences
• Complete assigned/required Bank training within established guidelines.
• Consistently follow policies and procedures as established by Capital City Bank, with department managers setting the standard.

Knowledge, Skills and Abilities (KSA) Required

Technical skills

1. Demonstrated success as an instructional/program development specialist or senior trainer. Knowledge of needs analysis; instructional/program design, development and evaluation; and adult learning concepts and learning methodologies including in multi-modal instruction such as eLearning, performance support aids, online tutorials and collaborative learning environments.
2. Demonstrated facilitation experience.
3. Demonstrated proficiency with SCORM compliant production tools such as Captivate and Articulate 360 (Storyline and Rise).
4. Proficiency in Microsoft Suite.
5. Proficiency in Adobe Creative Cloud Suite (i.e. Premiere Pro and InDesign).

Durable Skills

1. Exceptional verbal communication skills
2. Excellent written communication skills utilizing proper grammar, proofreading and editing skills.
3. Ability to work well with all levels of associates.
4. Dedication to taking initiative and problem solving.
5. Ability to manage multiple tasks and priorities.
6. Strong project management skills.
7. Strong organizational skills.
8. Project a positive professional image at all times.

Education
Four-year degree required. Instructional Design degree or certificate preferred. Relevant experience may substitute for the education requirement.

Working Conditions

1. Office and classroom environments.
2. Fast-paced environment.
3. Some out-of-office events and after-hour events.
4. Lifting and loading training equipment and materials is required.
5. In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.
6. Positions approved for Hybrid Flex/Remote Work are determined by department manager and HR. All associates approved to participate in a Flex/Remote work schedule will review and acknowledge the guidelines outlined in the Hybrid Flex/Remote Work Policy.

Capital City Bank associates are our greatest asset. We offer the following benefits

• • Medical, Dental and Vision
  • Life Insurance
  • 401(k) with Matching
  • Flexible Spending Accounts
  • Tuition Assistance
  • Stock Purchase
  • Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free
The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank, Capital City Investments, Capital City Trust Company, Capital City Strategic Wealth, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.