What are the responsibilities and job description for the Mortgage Servicing Manager position at CAPITAL CENTER LLC?
About CapCenter:
CapCenter is a leading independent mortgage originator dedicated to providing seamless, efficient, and customer-centric mortgage services. As part of our strategic growth, we are launching our in-house mortgage servicing platform to enhance customer retention, improve operational efficiency, and deliver outstanding client experiences throughout the life of their loans.
Position Overview:
The Mortgage Servicing Manager will be responsible for developing, launching, and managing CapCenter’s mortgage servicing operations. This key position will collaborate with leadership to build the servicing platform from the ground up, establish operational processes, ensure regulatory compliance, and maintain exceptional standards of service.
Key Responsibilities:
- Lead the strategic planning, development, and implementation of CapCenter’s mortgage servicing function.
- Establish robust operational processes, policies, and procedures to ensure compliance with regulatory requirements and industry best practices.
- Oversee the daily operations of mortgage servicing, including payment processing, escrow management, default servicing, and customer support.
- Develop and manage a high-performing servicing team, fostering an environment of collaboration, continuous improvement, and customer-centricity.
- Ensure accuracy, efficiency, and compliance of all mortgage servicing operations, regularly auditing processes to mitigate risk.
- Maintain comprehensive knowledge of servicing industry standards, regulations, and market trends, adapting operations as needed.
- Implement technology solutions and systems to enhance service quality, improve productivity, and deliver exceptional borrower experiences.
- Provide regular reporting and analysis of servicing portfolio performance to senior management.
Qualifications:
- Bachelor’s degree in Business, Finance, or related field (preferred).
- Minimum 7-10 years of experience in mortgage servicing, including at least 3 years in a leadership or managerial capacity.
- Proven experience launching or significantly expanding mortgage servicing operations.
- Strong understanding of mortgage industry regulations, compliance requirements, and servicing best practices.
- Demonstrated success managing teams, processes, and systems in a high-volume, customer-focused environment.
- Excellent analytical, organizational, and problem-solving skills.
- Exceptional communication and interpersonal skills with the ability to interact effectively across all levels of the organization.
- Proficiency with mortgage servicing software and systems.
Benefits:
- Competitive salary and bonus structure
- Comprehensive benefits package including medical, dental, vision, and retirement plans
- Opportunity to shape and lead a strategic initiative within a growing organization
- Supportive, innovative work culture focused on continuous learning and career development
CapCenter is an Equal Opportunity Employer committed to fostering an inclusive, diverse workplace.