What are the responsibilities and job description for the Service Advisor position at Capital Car Care?
Overview
We are seeking a knowledgeable and customer-oriented Service Advisor to join our team. The ideal candidate will possess a mechanical background and exceptional communication skills to effectively assist customers with their automotive service needs. As a Service Advisor, you will serve as the primary point of contact for customers, ensuring they receive the highest level of service while facilitating their vehicle maintenance and repair processes.
Responsibilities
- Greet customers promptly and professionally, addressing their inquiries and concerns regarding vehicle services.
- Assess customer needs through effective questioning and active listening to recommend appropriate services.
- Provide accurate estimates for repairs and maintenance, utilizing auto estimating skills.
- Collaborate with technicians to ensure timely completion of services while maintaining quality standards.
- Maintain detailed records of customer interactions, service history, and recommendations.
- Handle cash transactions accurately and efficiently as part of the service writing process.
- Promote additional services based on customer needs, leveraging sales skills to enhance customer satisfaction.
Requirements
- Previous experience in service writing or as a mechanic is preferred.
- Proficient in cash handling procedures and customer service practices.
- Excellent communication skills with the ability to explain technical information clearly to customers.
- Ability to work in a fast-paced environment while managing multiple tasks effectively.
- A positive attitude and a commitment to delivering exceptional customer service.
Join our team as a Service Advisor where your expertise will contribute to our commitment to excellence in automotive care!
**HOURLY PAY BASED ON EXPERIENCE**
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Days:
- Monday to Friday
- No weekends
Experience:
- Automotive service: 1 year (Preferred)
Ability to Commute:
- Augusta, ME 04330 (Required)
Ability to Relocate:
- Augusta, ME 04330: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $26