What are the responsibilities and job description for the Customer Service Representative position at Capital BPM?
Customer Service Reps play a crucial role in fostering positive customer experiences by addressing inquiries, resolving issues, and providing support. They serve as the frontline liaison between customers and the company, ensuring satisfaction and loyalty.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat
- Resolve customer complaints and issues effectively
- Provide accurate information about products and services
- Process orders, returns, and exchanges
- Maintain detailed records of customer interactions
- Collaborate with other departments to resolve complex issues
- Identify opportunities to improve customer service processes
- Follow company policies and procedures.
How to Apply
If you Interested this position , Please send your email with resume to info@thecareer-builder. com
Thank you.
Salary : $22 - $24