Software Engineer IV - Salesforce

Position Description

Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more. 

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

Designs, develops, tests, documents, and deploys highly technical and complex Salesforce solutions. Collaborates with the Salesforce Delivery Teams and Application Architecture team on integrations and solution deployment. Communicates with Agile Team Scrum Masters, Innovation, Technology and Delivery (IT&D) management, and Salesforce project Product Owner regarding status, technical issues, and creative solutions. Continues to enhance subject matter expert (SME) level knowledge as a Salesforce software engineer, staying well-informed about best practices and new functionality on the Salesforce.com platform as well as Apttus Configure Price Quote (CPQ) solutions.

Responsibilities and Qualifications

• Provides technical support on all assigned projects to ensure delivery of valuable solutions in alignment with Capital's business needs, technological platform architecture, and overall SDLC. This includes understanding business requirements, adhering to technical architecture standards, recommending technical design, resolving technical issues, making technical decisions, conducting technical and economic feasibility studies and supporting deployment of Salesforce solutions.
• Assists with the formulation of the technical implementation approach and advocates the technical design and development of projects utilizing the Salesforce.com platform for projects that may contain both declarative and programmatic solutions; which would include Apex, Visualforce and Lightning.
• Works within and across the delivery teams to execute the day-to-day development activities by implementing architecture decisions, participation in designs, design review, code review and implementation for the Salesforce and associated integrated solutions.
• Maintains technical knowledge to support rapidly changing technology, always looking out for new technologies and working with the management and development team when evaluating new technologies.
• Assists in constructing complex SOQL and SOSL queries per business requirement specifications for analytical and statistical data outputs.
• Partners with IT&D and the Center of Excellence for new development projects, systems enhancements and maintenance projects. Works with cross functional teams to estimate software solutions to maximize use of Salesforce.
• Ability to clearly communicate to assigned mentor what research has been completed in an attempt to resolve the work assignment. Ability to document procedures being learned.
• Develops and maintains productive working relationships with business partners, customers and IT&D personnel including Project Managers, Scrum Masters, Software Developers, Business Analysts and Quality Assurance Analysts.

Skills:

• Able to work independently in a fast-paced, dynamic environment
• A team player who understands the importance of teamwork, collaboration, and open communication
• Strong analytical and problem solving skills
• Detail orientation and strong attention to detail
• Able to multitask and handle competing priorities
• Able to communicate technical information to non-technical audiences, including presentation of data, answering questions and listening to concerns
• Able to document technical information effectively
• Out-of-box thinker, ready to assert their vision and demonstrate passion for their work product.
• Ability to mentor and coach less experienced staff.

Knowledge:

• In-depth development experience in Apex, JavaScript, HTML, Visualforce, Lightning
• Design and implementation experience in Integration patterns in conjunction with Salesforce platform, Apex triggers, Process Builder, Workflows, Validation rules, Canvas, Message Queues, bulk APIs
• Knowledge or experience with Java, Integration Bus technologies, data replication tools, predictive dialers and document management
• Knowledge and understanding of Industry standard source control systems
• Implementation experience with AppExchange applications on Salesforce platform
• Design experience with object models on Salesforce platform.
• Knowledge or experience with Apttus or similar CPQ software
• Strong SOQL and SQL experience (Oracle preferred)
• Familiarity with industry standard messaging and communication protocols.
• Familiarity with Agile software development methodologies.

Experience:

• Five plus years of software development experience
• Three years' experience on the Salesforce.com platform.
• Two or more years of Salesforce experience.
• Experience with an agile development methodology.
• Experience working with other technical developers in a complex environment with multiple concurrent projects.
• Experience collaborating with multiple business layers, both internal and external, to deliver products through all aspects of the SDLC

Education and Certifications:

• A Bachelor’s degree in Computer Science, Business Administration or related field; or an additional five years I/T experience in lieu of degree.
• Salesforce Developer Certification Preferred
• Salesforce Administrator Certification Preferred

Physical Demands:

• While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see. The employee must be able to work over 40 hours per week. The employee must occasionally lift and/or move up to 5 pounds.

About Us

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues, and be encouraged to volunteer in your community.  We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career.     And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.