What are the responsibilities and job description for the Head of Digital Transformation position at Capital Bank, N.A.?
About Us
Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.
Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.
Position Purpose
The Head of Digital Transformation plays a pivotal role in advancing modernization and innovation throughout the Bank’s operations. These individual spearheads process improvement initiatives, oversees automation projects, and leads the adoption of cutting-edge digital solutions. By serving as the primary link between business lines, operations, IT, and external vendors, the Digital Transformation Lead ensures seamless delivery of efficient, scalable, and customer-focused results.
Responsibilities include identifying new opportunities for digital advancement, guiding cross-functional initiatives, and fostering a culture of continuous improvement within the organization.
Position Responsibilities
Strategy & Vision
This is a hybrid role expected to work in office Monday, Tuesday, Thursday, and Friday. This person can sit out of our Rockville headquarters. You will be able to work remotely on Wednesday.
Why Join Us?
Capital Bank, N.A. is an affirmative action and equal opportunity employer.
Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.
Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.
Position Purpose
The Head of Digital Transformation plays a pivotal role in advancing modernization and innovation throughout the Bank’s operations. These individual spearheads process improvement initiatives, oversees automation projects, and leads the adoption of cutting-edge digital solutions. By serving as the primary link between business lines, operations, IT, and external vendors, the Digital Transformation Lead ensures seamless delivery of efficient, scalable, and customer-focused results.
Responsibilities include identifying new opportunities for digital advancement, guiding cross-functional initiatives, and fostering a culture of continuous improvement within the organization.
Position Responsibilities
Strategy & Vision
- Develop and regularly update a digital transformation roadmap in alignment with the Bank’s strategic objectives.
- Identify and propose opportunities to digitize workflows, minimize manual processes, and enhance the client experience.
- Monitor industry trends, fintech innovations, and regulatory changes to recommend relevant digital solutions.
- Lead cross-functional teams in the design and implementation of digital initiatives, including automation, workflow redesign, robotic process automation (RPA), API integration, and cloud adoption.
- Manage the scope, budget, timeline, and change management processes for all transformation projects.
- Act as the main advocate for digital adoption, collaborating with business leaders and frontline staff to ensure successful implementation of new initiatives.
- Conduct comprehensive business process reviews and root-cause analyses to uncover inefficiencies.
- Collaborate with operations managers to standardize, automate, and streamline workflows.
- Ensure solutions are sustainable, compliant, and fully integrated into existing systems.
- Serve as the liaison among business units, operations, technology teams, and third-party vendors.
- Facilitate workshops, product demonstrations, and feedback sessions to actively engage stakeholders at all organizational levels.
- Provide consistent reporting on project status, risks, and business impact.
- Ensure all digital initiatives adhere to banking regulations, cybersecurity standards, and risk management frameworks.
- Establish performance metrics and key performance indicators (KPIs) to evaluate the success of digital transformation efforts.
- Support audit activities and contribute to risk assessments for digital projects.
- Timely and on-budget delivery of digital initiatives with measurable return on investment (ROI).
- Reduction in manual effort and operational risk through successful automation and digitization.
- High levels of adoption and satisfaction among business and operational teams.
- Enhanced scalability, efficiency, and resilience within core banking operations.
- Consistent alignment of digital projects with the Bank’s long-term strategic objectives.
- Bachelor’s degree in Business, Information Systems, Finance, or a related field is required; an MBA or other advanced degree is preferred.
- Minimum of 7 years in banking, consulting, or financial services, emphasizing operations, process improvement, or digital transformation.
- Demonstrated success in leading cross-functional projects and delivering measurable business outcomes.
- Familiarity with banking systems, RPA tools, APIs, and workflow management platforms.
- High aptitude for problem solving.
- Ability to connect business challenges to technical solutions.
- Proven strong analytical and critical thinking skills, with extreme attention to detail.
- Proven ability to translate business needs into technical requirements
- Experience with creating and leading presentations to internal stakeholders.
- Advanced Excel skills and experience.
- Experience with process re-engineering, Lean Six Sigma, or automation is preferred.
- Prior roles as a Product Owner, Business Analyst, or Systems Manager within a financial institution are strongly preferred.
- Advanced Excel skills and experience.
- Strong leadership and stakeholder management skills
- Excellent problem-solving and analytical abilities
- Effective project management and organizational skills
- Ability to translate business requirements into technology-based solutions
- Outstanding communication skills with the capacity to influence at all levels
- Strong understanding of commercial banking products and operations
- Excellent communication and stakeholder management skills
- Strong organizational abilities with the capacity to manage competing priorities
- Familiarity with Agile methodology and tools (such as Jira or Azure DevOps) is an asset
- Self-driven and detail-oriented approach
- Ability to solve or escalate issues with sound judgment
- Ability to work in cross-functional teams and build strong relationships
- Ability to travel within a defined market area
- Base Salary Range - $140,000 - $170,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description.
This is a hybrid role expected to work in office Monday, Tuesday, Thursday, and Friday. This person can sit out of our Rockville headquarters. You will be able to work remotely on Wednesday.
Why Join Us?
- Join a growing company with a culture that fosters an entrepreneurial spirit
- Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?
- Company Contributions to your 401k - Regardless of your contribution
- Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
- Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities
Capital Bank, N.A. is an affirmative action and equal opportunity employer.
Salary : $140,000 - $170,000