Customer Service Representative

Position Purpose

Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the delivery of superior service. Conduct all tasks following established bank policies and procedures. Identify opportunities to cross-sell additional products and services to existing customers. Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services.  Actively support all marketing campaigns. Participate in outbound calling activities. 

Position Responsibilities

• Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations.
• Ensure a high level of customer satisfaction through the delivery of superior service.
  Conduct all tasks following established bank policies and procedures.
• Identify opportunities to cross-sell additional products and services to existing customers.
• Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services.
• Actively support all marketing campaigns.
• Participate in outbound calling activities.

Minimum Education & Experience

• One year of college education or equivalent work experience
• One year of experience in a cash handling position; preferably as a Teller in a Bank or Credit Union
  Detail oriented
• Commitment to the delivery of superior customer service
• Ability to work successfully with a wide variety of people in a team environment
• Ability to solve problems and use sound judgement
• Strong interest in building a career in the Financial Services Industry
• Willingness to work at other locations when necessary 

Technical Knowledge and Skills

• Microsoft office software suite (Word and Excel)
• Excellent oral and written communication skills.

Compensation

• Base Salary Range: $18.00- $24.00 hourly. Final determination of where you are at in the salary range is based on numerous factors such as geographical location, relevant experience, skill set, education, and ability to meet qualifications within the job description. 
• Additional Compensation: This role will include a yearly annual target bonus based on individual performance.
  
  

Working Arrangements

• This role is expected to work in office Monday through Friday at assigned work location.  
  
  

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit
• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more? 
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities 

Salary : $18 - $24