What are the responsibilities and job description for the Branch Manager position at Capital Bancorp, Inc. dba Windsor Advantage, LLC?
About Us
Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.
Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.
Position Purpose
The Bank Branch Manager is responsible for leading the overall operations and customer service activities of the branch. This role ensures the consistent delivery of exceptional service, while overseeing compliance, sales, and relationship management efforts in alignment with the Bank's policies and objectives.
The Branch Manager plays a key role in staff development, performance coaching, and fostering a collaborative environment. This includes partnering with the Elite and Title Support Services teams to support the acquisition of new deposit relationships and ensuring the branch operates in full compliance with regulatory standards and internal audits.
Position Responsibilities
Branch Operations & Compliance
- Lead daily branch operations to meet strategic goals and performance targets.
- Oversee transaction approvals, exceptions, account openings, and problem resolution.
- Ensure full compliance with Bank policies, procedures, and regulatory requirements.
- Conduct required audits and security reviews; perform teller functions as needed.
- Ensure compliance with the Bank Secrecy Act (BSA) and related regulations.
Customer Service Excellence
- Promote a culture of outstanding customer service across all branch functions.
- Monitor staff performance to meet service standards and customer expectations.
- Handle customer inquiries and complaints, ensuring a timely and satisfactory resolution.
Sales & Relationship Management
- Maintain expert knowledge of Bank products and services; ensure team proficiency.
- Direct branch sales efforts and outreach activities to deepen customer relationships.
- Collaborate with Relationship Managers and Commercial Lenders to provide sales and service support.
- Cultivate internal and external referral sources to drive new business.
Team Leadership & Staff Development
- Recruit, train, coach, and develop branch staff to meet performance and compliance goals.
- Provide regular feedback and conduct performance evaluations.
- Address performance issues and support professional growth and training initiatives.
- Ensure timely completion of required compliance and training programs.
- Bachelor's degree in a relevant field is preferred; or a combination of 2 years of college and equivalent professional experience.
- 2-3 years of branch management experience in a bank or credit union.
- 5 years of experience in the financial services industry.
Technical Knowledge and Skills
- Strong knowledge of banking operations, policies, and regulatory requirements.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office, especially Word and Excel.
- Proven ability to lead teams, drive performance, and build strong customer relationships.
Compensation
- Base Salary Range: $70,000 - $85,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographic location, relevant experience, skill set, education, and ability to meet qualifications within the job description.
- Additional Compensation: This role will include a yearly annual target bonus based on individual performance.
Working Arrangements
- This role is expected to work in office Monday through Friday at assigned location.
Why Join Us?
- Join a growing company with a culture that fosters an entrepreneurial spirit
- Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?
- Company Contributions to your 401k - Regardless of your contribution
- Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
- Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities
Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
We’re looking for talented individuals who can be creative at finding the right solution for our customers and our employees. Capital Bank is an Equal Opportunity Employer and is committed to hiring well qualified people without discrimination because of race, color, religion, national origin, sex, age, veteran status, disability, sexual orientation or gender identity.
Salary : $70,000 - $85,000