Treatment Coordinator

Capital Area /oral Surgery
Primary Location: Falls Church, VA
Travel Required: Woodbridge & Bealeton, VA
Full-Time | Competitive Pay Based on Experience

Elite Orthodontics & Pediatric Dentistry is seeking a reliable, organized, and patient-focused Treatment Coordinator / Front Desk Coordinator to join our growing multispecialty dental team.

This position is ideal for someone who is confident communicating with patients, comfortable working in a fast-paced dental environment, and able to manage multiple priorities while maintaining excellent organization and follow-through.

The primary work location will be Falls Church, with occasional travel to our other locations:

• Falls Church: Primary location
• Woodbridge: Approximately 2–4 times per month
• Bealeton: Approximately 1 time per month
• Occasional willingness to travel with the surgical team for on-site surgical days is required.

Key Responsibilities

Front Desk & Patient Coordination

• Greet patients and provide a professional, welcoming experience
• Answer and manage incoming phone calls
• Schedule and coordinate patient appointments
• Check patients in and out efficiently
• Verify and update patient demographic information
• Collect and update medical and dental insurance cards
• Maintain accurate patient records and documentation
• Communicate effectively with patients, parents, doctors, and clinical team members

Treatment Coordination & Financial Responsibilities

• Coordinate treatment plans and assist patients with understanding recommended treatment
• Discuss treatment costs and available financing options
• Explain payment expectations and financial policies clearly and professionally
• Assist with financial arrangements and treatment acceptance
• Understand basic dental terminology and CPT coding
• Work closely with the clinical and billing teams to ensure accurate information and smooth patient flow

Insurance & Administrative Responsibilities

• Obtain and maintain accurate insurance information
• Assist with insurance-related documentation and communication
• Understand basic insurance terminology and benefit information
• Maintain organized records and follow established office procedures
• Follow the office's established communication and escalation hierarchy

Surgical Team Support

• Be willing to travel with the surgical team for designated on-site surgical days
• Assist with patient coordination, check-in/check-out, paperwork, and administrative support during surgical days
• Adapt to different office and surgical environments as needed

Qualifications

Required:

• Previous experience in a dental, medical, or healthcare front-office environment
• Strong customer service and communication skills
• Ability to answer phones professionally and manage multiple calls/tasks
• Experience with patient check-in and check-out
• Understanding of CPT coding and dental/medical terminology
• Ability to collect, verify, and update patient insurance information
• Strong organizational and time-management skills
• Excellent follow-through and attention to detail
• Reliable attendance and dependable transportation
• Ability and willingness to travel between locations
• Ability to work independently while also functioning as part of a team

Preferred:

• Experience with CareStack or another dental practice management system
• Experience with treatment coordination
• Experience discussing dental financing and payment options
• Experience working in a multispecialty dental practice
• Experience supporting oral surgery or surgical procedures
• Bilingual skills are a plus

What We Are Looking For

We are looking for someone who is:

• Reliable and dependable
• Highly organized
• Professional and confident with patients
• Comfortable handling multiple responsibilities at once
• Strong with tracking, follow-up, and time management
• Able to prioritize tasks and understand what needs immediate attention
• A strong communicator who understands the importance of following the appropriate chain of communication/hierarchy
• Comfortable working in a busy, fast-paced environment
• Flexible and willing to travel when needed
• Proactive rather than waiting to be told what needs to be done

This is a hands-on position for someone who wants to be an important part of the day-to-day operation of a growing dental organization. The right candidate will understand that excellent front-desk coordination directly impacts patient experience, treatment acceptance, scheduling, collections, and overall office flow.

Schedule & Location

Primary Location: Falls Church, VA

Additional Travel:

• Woodbridge: 2–4 times per month
• Bealeton: approximately 1 time per month
• Occasional on-site surgical team travel

Pay: $25.00 - $32.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Work Location: In person

Salary : $25 - $32