Coordinator, Service Insights

About the Organization:

It is an exciting time at the Capital Area Food Bank (CAFB) as we continue to undertake our mission. We know that creating long term solutions to food security requires more than meals. It requires education, training, and collaboration. We are seeking people with strong ideas and a passion to come together to address the complex interrelated issues of food security, poverty, and equity. We are expanding in multiple ways: providing food for today and addressing the root causes of hunger by partnering with organizations that provide critical services like job training programs, health care and education. Food has the power to transform lives and move everyone forward. Find out how on our website at capitalareafoodbank.org.

Description:

The Capital Area Food Bank in Washington DC seeks a mission-driven, adaptable, and highly effective communicator as our Service Insights Coordinator to help drive forward our Service Insights Initiative, our commitment to better serving the region by better understanding our clients. The Service Insights Initiative (SI) is supported by Service Insights on Meal Connect (SIMC), a web-based client intake system that informs CAFB's work providing food and related services to the community.

This position serves as a critical bridge between CAFB and our community partners, ensuring SIMC is successfully implemented, adopted, and utilized across our service area. The main objective of this position is to steadily grow the number of organizations using SIMC throughout our network of food assistance organizations while building organizational capacity—both internally at CAFB and externally with our partners—to effectively use data to drive program improvements.

This position will collaborate across multiple CAFB program teams to coordinate partner onboarding, support internal teams in becoming proficient SIMC users, and ensure data quality through proactive monitoring and partner support. Success in this role requires skills in technology, project management, public speaking, training, and data analysis, along with the ability to make technology accessible to diverse audiences with varying levels of technical experience.

This is a planned 12-month project-based position supporting CAFB’s Service Insights Initiative, with the possibility of extension based on organizational needs and funding availability.

Essential Functions:

Training and Support: 70%

• Support the development and maintenance of onboarding and training materials to implement Service Insights on MealConnect at CAFB food assistance partners
• Conduct regularly scheduled, weekly trainings to ensure proper use of system by both new and previously onboarded partners
• Support partners throughout system onboarding, including equipment provision and in-person assistance at the partners’ system go-live
• Summarize and share feedback from partners related to software and training materials and adjust as needed
• Assist partner agencies with technology, process, or system issues
• Work with CAFB TEFAP coordinators to ensure federal regulations are being met by SIMC system and associated processes

Project Management: 15%

• Collaborate with SI Manager to implement strategic plan by working to achieve goals, collaborating with other departments, collecting feedback, and meeting milestones
• Engage internal food bank staff in the work of the SI Team, including regular data reviews and project updates
• Collaborate with and support CAFB internal program teams as they transition to the SIMC system

Data Quality Monitoring and Analysis: 15%

• Conduct regular database reviews and data clean-up to ensure accurate and complete information is being entered; follow up with partners with additional training/guidance as required
• Support CAFB distribution agencies in analyzing data to make informed decisions to improve community services

Perform other duties as assigned

Requirements:

• Bachelors Degree (B.A. or B.S.) in related field, or commensurate work experience
• Ability to analyze and communicate complex information clearly and concisely to a broad and diverse audience
• Excellent oral and written communication skills and strong interpersonal skills
• Exhibits excellent public speaking skills
• Proven track record of teaching adults of varying technical ability and ages new skills in technology
• Valid drivers license, able to navigate the DC metro area by car and/or metro; travel in underserved communities
• Prior experience in variety of database systems
• Great project management skills, with high attention to detail
• Professional, accountable, and results-oriented, with the ability to work independently
• Strong analytical and problem-solving skills that enhance how people interact with data systems
• Experience gathering and analyzing data, and using it to make decisions
• Must be proficient at Microsoft Office
• Ability to work professionally with a diverse constituent base, including food pantry customers

Preferred Qualifications:

• Ability to prioritize and manage multiple tasks
• Spanish or other foreign language skills a plus
• Present a professional appearance and demeanor
• Knowledge of the Washington metro area preferred
• Experience with federal nutrition programs a plus

Physical Demands & Working Conditions:

• Physical activities involve sitting for up to 70% of the workday.
• Must be able to lift up to 20 pounds
• This position will require regularly visiting partner sites throughout the CAFB service area to support SIMC implementation efforts, not all of which are accessible via public transportation.

Reporting:

• Reports to Service Insights Manager

Compensation:

•  $55,100 to $67,300 annually
  
   

Schedule:

• Hybrid schedule available.
• Regular hours are Monday - Friday from 9:00 am to 5:00 pm.
• This is a planned 12-month project-based position supporting CAFB’s Service Insights Initiative, with the possibility of extension based on organizational needs and funding availability.
• This position will require a flexible work schedule to support agency trainings/distributions, with weekends or extended hours for special events when necessary
• This position’s main office will be the DC Office in NE, Washington, DC; however, working from the CAFB NOVA Branch in Lorton, Virginia will also be necessary on occasion

NOTE: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 

We Offer: At Capital Area Food Bank, we understand that great people make a great organization. We value our people and offer employees a broad range of benefits including competitive compensation and benefits, free onsite parking, complimentary shuttle to metro (DC office), professional development, growth, and fun work in a diverse environment.

Application Process:

• Interested applicants must submit a cover letter and resume. Applications will be reviewed on a rolling basis.

Please Note: We do not accept walk-in applications or in-person status updates for any positions. All applicants must apply online. We kindly ask that applicants do not call/email/or show up in person to inquire about application status. To check the status of your application, please log in to your personal Paycom application account. Our HR team will contact you directly if you are selected for the next step in the hiring process.

Salary : $55,100 - $67,300