Coordinator, Donor Services

About The Organization

The Capital Area Food Bank works to address hunger today and create brighter futures tomorrow for more than a million people across the region experiencing food insecurity. As the anchor in the area’s hunger relief infrastructure, the food bank provided more than 60 million meals to people in need last year, by supplying food to hundreds of nonprofit organizations as well as directly to the community. Creating long-term solutions to food security requires more than just food: it includes addressing the root causes of food insecurity by partnering with organizations that provide critical services like job training programs, health care, and education. To learn more, visit Food Bank for the Washington, DC, Region | Capital Area Food Bank .

Description

Capital Area Food Bank is seeking a Donor Services Coordinator to join our Development team. This role is responsible for processing charitable contributions with a high degree of accuracy, responding to donor inquiries, coordinating with internal teams, and providing administrative and operational support across the Development and Finance departments. This position plays a vital role in maintaining the integrity of donor data and requires exceptional communication and problem-solving skills. The role is suited to someone who thrives in a fast-paced, collaborative environment, takes initiative, manages competing priorities with confidence, and is committed to delivering outstanding customer service, improving processes, and ensuring operational excellence. The successful candidate will enjoy working with data, interacting with donors via phone and email, learning new systems quickly, and working independently.

The Donor Services team is a collaborative, cross-functional group that works together to ensure the seamless execution of critical fundraising operations. Team members are cross trained to provide operational continuity, support one another, and deliver exceptional service to donors while partnering closely with Development and Finance to advance the Food Bank’s mission.

Essential Functions

Gift Processing & Data Management

• Process and record all charitable contributions accurately and promptly in the Food Bank’s CRM, including gifts received through lockbox, credit card, wire, ACH, stock, pledge, and other giving methods.
• Manage the daily gift-processing workflow, including logging, sorting, batching, and maintaining required supporting documentation.
• Apply appropriate fund, campaign, appeal, and finance coding to gifts in accordance with organizational policies and procedures.
• Proactively identify, research, and resolve gift processing discrepancies in collaboration with the Finance, Development, and Donor Services teams.
• Maintain donor data integrity through routine database maintenance, data hygiene, and periodic cleanup projects.
• Process returned mail by researching and updating donor addresses and contact information to maintain an accurate and current donor database.
  
  

Donor Services & Stewardship

• Serve as a primary point of contact for donor and supporter inquiries, providing timely, professional, and courteous customer service.
• Coordinate the production and distribution of gift acknowledgement letters, ensuring acknowledgements are accurate, timely, and utilize the appropriate language and templates.
• Manage the secure intake of physical donations received at the Food Bank’s headquarters by documenting gifts in shared tracking logs and preparing checks for in-house and secure lockbox processing.
• Oversee the scanning, routing, and distribution of incoming donor correspondence to the appropriate internal stakeholders.
  
  

Financial Operations and Compliance

• Serve as the primary liaison to the Finance team for gift documentation, check logs, monthly reconciliations, and other Development accounting activities.
• Organize and maintain gift documentation, donor records, and departmental files in accordance with record retention standards.
• Support annual financial audits by preparing and providing requested gift documentation and supporting materials.
• Ensure all gift processing practices comply with established organizational standards, accounting procedures, and internal controls.
  
  

Financial Operations and Compliance

• Support the Development team with administrative responsibilities and special projects as assigned.
• Collaborate effectively with Development, Finance, Marketing/Communications, and other internal departments, as well as external vendors, to support fundraising operations and organizational initiatives.
• Identify opportunities to improve gift processing workflows, documentation, and operational efficiencies while maintaining high standards of quality and accuracy.
• Other duties as assigned
  
  

Qualifications

Qualifications:

• 1-2 years of fundraising, administrative, or equivalent experience preferred
• Strong project management skills with exceptional attention to detail, organization, and deadline management.
• Excellent verbal, written, and interpersonal communication skills, with the ability to tailor messaging to diverse audiences.
• Proven ability to work collaboratively across departments and with internal teams and external stakeholders, donors, volunteers and community members.
• Comfort reviewing and synthesizing information quickly.
• High attention to detail.
• Maintains professional discretion handling confidential donor information.
• Proficiency with Microsoft Office.
• Experience with a CRM system, such as Salesforce, preferred.
• Regular and punctual attendance is required.
• High integrity, emotional intelligence, and the ability to represent the Food Bank with professionalism and enthusiasm.
  
  

Physical Requirements

• Prolonged sitting and computer use
• Occasional standing or walking
• Required to speak and listen effectively, both in person and over the phone. 
  
  

Reporting

• This role reports to Manager, Donor Services
  
  

Compensation

• $24.09 - $29.44/hour
  
  

Schedule

• After initial training, this position will be eligible for a hybrid schedule at our headquarters in Washington, D.C.
  
  

Application Process

• Interested applicants must submit a cover letter, resume, and sign their application to finalize if applying through Paycom.
• Applications will be reviewed on a rolling basis.
• We do not accept walk-in applications or status updates for any positions. All Applicants must apply online. To ensure a fair and consistent hiring process, we kindly ask that applicants do not call, email, or visit our facilities to inquire about the status of their application. To check your application status, please log in to your Paycom Applicant account. If your qualifications match our current hiring needs, a member of our Human Resources team will contact you directly regarding next steps.
  
  

NOTE: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Please access our website to learn more about Capital Area Food Bank and our employee benefits