Sr Engagement Leader

The Digital Transformation Leader is responsible for defining, driving, and delivering a multi-year digital transformation strategy. This role oversees product, technology, operations, and organizational change efforts to modernize digital experiences, improve operational performance, and create long-term business value. This leader connects strategy to execution and ensures alignment across business, technology, and executive stakeholders.

Key Responsibilities:
Strategic Leadership:

• Define the long-term digital transformation vision and roadmap aligned to enterprise business objectives.

• Develop multi-year strategies across digital channels, platforms, operations, data, and customer experience.

• Partner with senior leadership to align priorities, secure sponsorship, and communicate progress.

• Establish and measure KPIs tied to customer experience, digital adoption, operational efficiency, and platform reliability.

Experience & Product Transformation:

• Lead modernization of digital experiences across web, mobile, and omni-channel touchpoints.

• Drive customer journey mapping, UX design, and service transformation initiatives.

• Oversee product strategy, backlog prioritization, and release planning across multiple digital domains.

• Champion data-driven decision-making through analytics, experimentation, and personalization.

Technology & Platform Modernization:

• Lead transformation of the digital architecture, platforms, and integration ecosystem.

• Improve performance, scalability, security, and resilience across digital systems.

• Oversee API strategy, microservices evolution, cloud architecture, and DevSecOps practices.

• Collaborate with engineering, architecture, and vendor teams to deliver modern platform capabilities.

Operational Excellence:

• Establish mature incident management, support models, and operational governance.

• Drive continuous improvement to reduce incidents, improve SLAs, and enhance reliability.

• Implement monitoring, observability, and automation across the delivery pipeline.

• Introduce or mature SRE principles and best practices.

• Program Governance & Delivery Leadership

• Build and lead a cross-functional delivery organization across product, engineering, QA, DevOps, and design.

• Own program governance including milestones, RAIDs, status reporting, and steering committees.

• Manage budgets, forecasting, resourcing, and vendor relationships.

• Ensure quality, predictability, and timely delivery across multi-team transformation efforts.

Change Leadership & Culture:

• Lead organizational change management, training, and communication efforts.

• Promote a culture of innovation, agility, accountability, and continuous learning.

• Coach leaders and teams to adopt new ways of working and modern operating models.

• Build capability maturity across product, engineering, and operations functions.
  

Qualifications:

• 12-18 years leading digital transformation, product engineering, or enterprise modernization initiatives.

• Strong background in consumer digital products, e-commerce, mobile, retail/QSR, financial services, or similar high-scale environments.

• Demonstrated experience overseeing multi-channel digital ecosystems.

• Deep understanding of modern architecture, cloud, APIs, and DevSecOps.

• Strong executive communication, stakeholder management, and decision-making skills.

• Experience with Agile, scaled delivery models, and complex multi-vendor programs.

• Proven ability to drive measurable improvements in performance, reliability, and customer experience.
  
  

The pay range that the employer in good faith reasonably expects to pay for this position is $56.86/hour - $88.85/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $57 - $89