What are the responsibilities and job description for the Senior Product Analyst/Product Manager position at capgemini?
We are seeking a Senior Product Analyst/Product Manager with strong experience in commercial insurance to join our Claims Assist program at AIG. This individual will lead financial lifecycle analysis, customer journey mapping, and cross-functional product alignment initiatives. Ideal candidates possess a proven background in insurance, PNC, and commercial products, and are comfortable collaborating across UX, data, and product strategy teams.
Key Responsibilities:
Product Strategy & Customer Insight:
- Analyze customer data to uncover financial behaviors, needs, and friction points across life stages.
- Develop and maintain a financial life cycle framework to guide product personalization and roadmap planning.
- Create and refine customer journey maps to illustrate and optimize end-to-end user experiences.
- Conduct market research and competitive analysis on financial tools and services.
Cross-Functional Collaboration:
- Work closely with product managers, UX designers, marketing, and data teams to align product features with customer needs and business goals.
- Present insights and recommendations to stakeholders using data visualization and storytelling.
- Monitor KPIs such as customer engagement, retention, and financial outcomes, providing actionable insights for continuous improvement.
Technical Profile:
- Strong analytical skills in customer behavior and data interpretation.
- Proficiency with journey mapping tools, market research, and competitive benchmarking.
- Familiarity with KPIs for digital engagement and financial wellness.
Functional Profile:
- Financial life cycle design and framework ownership.
- Commercial and PNC insurance domain expertise.
- Stakeholder communication, strategic planning, and product lifecycle management.
Skills Summary:
Core Expertise:
Commercial Insurance, PNC, Financial Lifecycle Mapping, Product Strategy, User Journey Analysis
Data & Tools:
Customer Analytics, Market Research, KPI Monitoring, Visualization Tools (e.g., Tableau, Power BI)
Product Development & UX:
User-Centered Design, Journey Mapping, Agile Collaboration, Roadmapping
Soft Skills:
Stakeholder Engagement, Communication, Presentation, Strategic Thinking, Cross-Functional Alignment
The pay range that the employer in good faith reasonably expects to pay for this position is $47.34/hour - $73.96/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Salary : $47 - $74
