Senior Business Analyst (contract)

We are seeking a Senior Business Analyst to analyze business processes, identify opportunities for improvement, and develop solutions to enhance visitor experience and operational efficiency. This role requires strong business analysis expertise, stakeholder engagement skills, and proficiency in process improvement and system implementation methodologies. You will be responsible for collaborating with cross-functional teams to define requirements, document solutions, and support the successful execution of strategic initiatives.

Key Responsibilities

• Conduct discussions and meetings with C-Suite and senior leadership to capture strategic vision and translate it into actionable requirements.
• Perform in-depth analysis of studio tour operations, identifying areas of improvement in visitor flow, ticketing, merchandise sales, and guest satisfaction.
• Gather and document business and system requirements from diverse stakeholders including tour guides, operations, marketing, and IT teams.
• Develop and propose functional solutions addressing operational challenges, ranging from process enhancements to technology implementations or new product offerings.
• Produce high-quality documentation including Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), use cases, and user stories.
• Act as a liaison between business units and technical teams, ensuring clear communication and effective stakeholder management.
• Participate in user acceptance testing (UAT) and provide training and support to staff adopting new systems or processes.
• Drive continuous improvement initiatives, proactively identifying and implementing opportunities for optimization and efficiency.
  
  

Technical Profile

• Proven expertise in business analysis with 10–12 years of experience in process improvement and system implementations.
• Strong knowledge of SDLC and Agile methodologies.
• Proficiency in documentation tools and project management frameworks.
• Familiarity with technology implementations in ticketing, retail/merchandise systems, and visitor experience platforms.
  
  

Functional Profile

• Ability to engage effectively with senior leadership and operational staff.
• Strong analytical and problem-solving skills to translate business needs into practical solutions.
• Skilled in requirements gathering, stakeholder communication, and cross-functional collaboration.
• Background in tourism, hospitality, or entertainment industries (preferred).
  
  

Skills Summary

Core Expertise:

• Business analysis, process improvement, operational strategy
• System implementation and requirements documentation
• Visitor experience and retail/ticketing optimization
  
  

Build & Testing Tools

• User Acceptance Testing (UAT) practices
• Familiarity with Agile project management tools (e.g., Jira, Confluence)
  
  

Other Tools & Technologies

• Business process modeling and documentation tools
• Project management and collaboration platforms (e.g., MS Project, Smartsheet, Confluence, Jira)
  
  

Soft Skills

• Strong communication and presentation skills
• Stakeholder management and relationship building
• Strategic thinking and leadership engagement
• Independent worker with strong teamwork skills
• Continuous improvement mindset
  
  

The pay range that the employer in good faith reasonably expects to pay for this position is $44.85/hour - $70.07/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.