What are the responsibilities and job description for the SAP S/4HANA Service & Warranty Lead – Automotive position at capgemini?
The SAP S/4HANA Service & Warranty Lead will be responsible for designing, leading, and delivering end-to-end service management and warranty solutions on SAP S/4HANA for an automotive enterprise.
This role acts as the functional authority for After-Sales, Service Operations, and Warranty processes, working closely with business stakeholders, SAP technical teams, and system integrators to enable scalable, compliant, and customer-centric solutions.
The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts.
Solution Leadership & Architecture:
Lead the end-to-end SAP S/4HANA Service and Warranty solution design, aligned with automotive best practices.
Define target architecture leveraging:
o SAP S/4HANA Service (Embedded Service Management)
o SAP CS / SD Service scenarios
o SAP Warranty Management
o Integration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience tools
Drive fit-to-standard workshops and gap analysis with business stakeholders.
Business Process Ownership
Own and optimize After-Sales Service and Warranty processes, including:
Warranty claim adjudication (dealer and third-party)
Vehicle and parts warranty tracking
Labor operation and failure code management
Goodwill and recall campaign handling
Service order processing and billing
o Align global and regional service processes while supporting localization needs.
o Act as the primary functional lead and advisor for Service and Warranty within S/4HANA programs.
Partner with:
After-Sales Operations
Quality and Engineering
Finance and Controlling
Dealer Network and Business Transformation teams
o Translate business strategy into executable SAP designs and roadmaps.
o Lead functional configuration, design reviews, and solution validation across program phases (Explore, Realize, Deploy).
Ensure integration consistency across:
Vehicle Master & VIN handling
Parts logistics
Financial settlement and accruals
o Support testing strategy (SIT/UAT), cutover planning, and production readiness.
o Enforce SAP and automotive compliance standards.
o SAP & Functional Expertise
9 years of SAP experience, along with strong leadership in Service and Warranty domains.
Hands-on experience with:
SAP S/4HANA Service or SAP CS
SAP Warranty Management
Service Orders, Notifications, and Settlement
Deep understanding of automotive after-sales processes and dealer ecosystems.
Experience leading large-scale SAP S/4HANA transformation programs.
Strong communication and executive stakeholder management skills.
Ability to mentor functional teams and influence design decisions across workstreams.
Experience integrating S/4HANA with:
SAP FSM or CRM/CEC
Dealer Management Systems (DMS)
External warranty or adjudication platforms
Working knowledge of IDocs, APIs, and integration patterns.
The pay range that the employer in good faith reasonably expects to pay for this position is $56.86/hour - $88.85/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Salary : $57 - $89