What are the responsibilities and job description for the Manager, Payments implementation position at capgemini?
The Manager, Payments Implementation is responsible for supporting the documentation, testing, and operational stand-up of payment, refund, and downstream financial services processes as part of the Seaware reservation system implementation. This role focuses on requirements gathering, process flow documentation, test case development, and User Acceptance Testing (UAT), as well as operational readiness activities for Payments Acceptance.
Working closely with Technology, Accounting, Guest Services, and external payment partners, this position ensures that payment solutions are implemented accurately, compliantly, and in alignment with business and operational requirements. The Manager plays a key role in enabling successful payment functionality, minimizing implementation risk, and supporting a stable transition to the new Seaware platform.
Duties and responsibilities:
Requirements Documentation: Lead and support requirements gathering for payment and financial services functionality, documenting detailed business and technical requirements related to payments, refunds, settlement, and downstream accounting impacts.
Process Flow Documentation: Develop and maintain end-to-end process flows for payment authorization, capture, settlement, refunds, and reporting within the Seaware environment.
Testing & UAT Support: Author detailed test scripts and support functional testing, integration testing, and User Acceptance Testing (UAT) to validate payment and refund use cases across channels.
Implementation Support: Partner with Technology teams and external vendors to support payment implementation activities, identify gaps, track issues, and assist with defect resolution.
Payments Operational Readiness: Support operational setup activities for Payments Acceptance, including Merchant Identifier (MID) setup, maintenance, and tracking across processors and payment methods. Create, update, and maintain Payments Acceptance team documentation, including Standard Operating Procedures (SOPs), job aids, and process guides, to reflect new payment, refund, and financial services processes introduced through the Seaware implementation.
Technical & Operational Review: Review and validate payment-related technical requirements such as transaction routing, refund logic, tokenization, data flows, and reporting dependencies.
Cross-Functional Collaboration: Act as a liaison between Payments Acceptance, Accounting, Technology, Guest Services, and third-party providers to ensure alignment and readiness for go-live.
Payments Subject Matter Support: Provide subject matter expertise on payment processing workflows, card network requirements, and processor rules as they relate to new system implementations.
Documentation Management: Maintain organized repositories for requirements, process flows, test scripts, and implementation documentation.
The pay range that the employer in good faith reasonably expects to pay for this position is $34.67/hour - $54.18/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Salary : $35 - $54