What are the responsibilities and job description for the AppBank L3 Product Support position at capgemini?
We are seeking a dynamic and skilled professional to join AppBank Production Support team . This role is integral to our front-office operations, requiring a proactive, hands-on individual who can operate in a fast-paced and challenging environment.
Key Responsibilities:
Provide end-to-end production support for trading systems, applications ensuring seamless front-office operations.
Debug and troubleshoot technical reported system/ user issues efficiently, minimizing impact on business operations.
Analyze incidents, identify root causes, and implement preventive measures.
Engage in frequent problem management, ensuring long-term stability of systems.
Communicate effectively with senior stakeholders, including Managing Directors, to provide timely updates and resolutions.
Be ready to transform support, drive effort reduction, strategic fixes, build knowledge repository, shift left and more
Required Skills and Qualifications:
Proficiency in at least one object-oriented programming language (e.g., Java, Python).
Strong debugging and troubleshooting skills, with the ability to solve complex technical issues.
Excellent communication skills to collaborate with stakeholders at all levels.
Experience in a dynamic, high-pressure work environment.
Prior experience supporting front-office systems is highly desirable, but candidates must demonstrate a willingness to embrace the challenges of such a role.
The pay range that the employer in good faith reasonably expects to pay for this position is $30.05/hour - $46.95/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Salary : $30 - $47