What are the responsibilities and job description for the Engagement Manager Enterprise Transformation (Banking PMO / CCaaS) position at Capgemini America, Inc.?
Location: Chicago, IL | Atlanta, GA | Vienna, VA
Work Model: Hybrid (3 days onsite per week)
Level: Senior Manager
Compensation: $125,000 $140,000 base 20% bonus
Role Overview
We are seeking a Senior Engagement Manager to lead largescale enterprise transformation programs for a major U.S. banking client. This role is not staffaugmentation delivery and not a coordination PM role. It is a handson, outcomeowning engagement leadership position responsible for endtoend program delivery, operating within a complex, regulated environment.
The Engagement Manager will work alongside a Program Director and will be accountable for milestonebased delivery, vendor coordination, governance, and execution oversight across a highvisibility transformation initiative that includes CCaaS modernization as part of the broader enterprise program.
Key Responsibilities
- Own endtoend delivery accountability for a large, complex transformation engagement
- Lead milestonebased, outcomedriven programs (not capacitybased staff augmentation)
- Establish and manage program governance, cadence, metrics, and executive reporting
- Drive delivery execution in a clientmanaged environment while retaining accountability for outcomes
- Coordinate and govern multivendor delivery teams
- Identify risks early, drive mitigation plans, and escalate when required
- Partner closely with Program Director, client leadership, and internal stakeholders
- Ensure adherence to scope, milestones, and contractual commitments defined in the SOW
- Act as the senior point of accountability when delivery challenges arise
Required Qualifications (MustHaves)
- 10 years of experience leading largescale enterprise programs
- Proven experience as an Engagement Manager / Senior Program Manager in a consulting or enterprise delivery model
- Demonstrated ownership of endtoend delivery for complex programs (multiyear, multivendor, multimilliondollar scope)
- Experience leading milestonebased, outcomedriven engagements (not resource or capacity management)
- Banking or financial services experience is required
- Experience operating in regulated, enterprise environments
- Strong executive presence with the ability to influence senior stakeholders
- Comfort owning difficult delivery conversations and accountability
- Ability to work hybrid (3 days onsite) in one of the listed locations
Preferred / NicetoHave Qualifications
- Experience supporting Contact Center as a Service (CCaaS) initiatives or large digital transformation programs
- Experience managing or governing programs in a clientled execution model
- Prior ownership of $10M engagements, either as a single program or across multiple concurrent initiatives
- Consulting background with strong clientfacing delivery leadership
Why This Role
- Highvisibility, enterpriselevel transformation program
- Seniorlevel delivery ownership and influence
- Opportunity to lead outcomes, not just manage tasks
- Collaboration with experienced program leadership
- Longterm growth potential within a major banking client engagement
Who Will NOT Be a Fit
- Profiles focused primarily on staff augmentation or capacity management
- Individual contributors or handson technical leads without true delivery ownership
- Program Managers who have coordinated work but not owned outcomes
- Toolcentric or methodologyonly PM profiles without enterprise delivery accountability
About Capgemini:
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.
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Life at Capgemini:
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Disclaimer:
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Salary : $125,000 - $140,000