What are the responsibilities and job description for the Winter Wonderland Attendant position at Cape Resorts?
Job Type: Part-time, seasonal
Term of Employment: Thanksgiving – New Years
Positions Include:
- Train Driver
- Train Attendant
- Carousel Attendant
- Ticket Booth Cashier
- Santa’s Workshop Elf (Activities Assistant)
- Santa’s Helper
- Mascot Handler
Position Overview:
This position works directly with the Guest Experience Team for all properties in Cape May, NJ. This position is responsible for supporting and implementing initiatives as defined by the Guest Experience Team and assisting on programming events for Winter Wonderland.
Key Responsibilities:
- Assists on day-of event and participates where most needed.
- Acts on behalf of the Guest Experience Team as a Host and guides groups of all ages in activities and attractions.
- Manages reservations, collects payments, and ensures appropriate accounting for necessary events.
- Resolves any issues, complaints, and/or problems to ensure guest satisfaction.
- Represents Cape Resorts/Congress Hall in a positive light by expressing enthusiasm, energy and positive vibes within the organization and consistently upholds the company ethics and values
Qualifications:
- Must be available on weekends and holidays
- All employees must maintain a neat and clean appearance per Cape Resorts standards
- 1 - 2 years of experience in hospitality preferred
- Basic knowledge of Cape May and the Cape Resorts properties a plus
Specific Job Knowledge, Skills, and Abilities:
- Enthusiastic and Charismatic
- Passion for working with children
- Excellent verbal communication, comfortable leading a group
- Flexible attitude and ability to multi-task
- Organized and punctual
- Ability to problem solve and think quickly in situations
- Ability to stand for long periods of time and lift up to 25 lbs
- Reliable Transportation a plus
This position description is intended to describe the general nature and level of the work being performed by an employee assigned to this position. This description is not exhaustive list of all duties, responsibilities, knowledge, skills, abilities and working conditions associated with this position.