What are the responsibilities and job description for the Front Desk Agent position at Cape Resorts Group?
Department: Front Office
Position: Front Desk Agent
Reports to: Front Office Manager
Position Overview: This position will be responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Attend to guest needs, including, but not limited to, registration, checkout and cashiering.
These duties may be described as, but not limited to:
- Greet and welcome guest upon arrival. Register guests into the computer, verifying reservation, address and credit information.
- Accept payment for guest’s accounts both at the time of registration and check out. Maintain a house bank and make a deposit and accurate report of daily receipts.
- Issue keys to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Assist with handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
- Book reservations over the telephone and at the front desk when required.
- Communicating with public, valet, bellman, food and beverage, and housekeeping staff and management in a professional manner
- Handles customer concerns (and compliments) and upholds Cape Resorts Group’s commitment to customer service.
- Responds to customer inquiries regarding hotel services, room rates, entertainment schedules and restaurants.
- Informs hotel customer about the properties services.
Required Knowledge, Skills, Abilities:
- Knowledge of computer programs, including, but not limited to, PMS (Maestro), Microsoft Word and Excel.
- Requires good communication skills, both verbal and written.
- Ability to work under pressure required.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exits.
Minimum Qualifications:
- High school or equivalent education required.
- One to two years in a public contact position.