What are the responsibilities and job description for the Cocktail Server position at Cape Resorts Group?
Department: Food and Beverage
Position: Brown Room Cocktail Server
Reports To: Restaurant Supervisor, Dining Room Manager
Position Overview: Serve beverage (and at times food) items to customers in a friendly, enthusiastic, professional, and timely manner.
These duties may be described as, but not limited to:
- Take orders for and serve all beverage requests, using suggestive selling techniques. Clear tables during service. Control guest checks and secure proper payment.
- Ensure station and table set-ups are complete and perform various side duties as assigned by the Restaurant Supervisor.
- Maintain the cleanliness of the bar area through disposing of all waste, clearing and cleaning all glassware, and wiping down bar and preparation areas.
- Participate in the serving of food
- Participate in maintaining the cleanliness of the serving area.
- Restock fruit and supplies needed for server use.
- Wash all snack bowls and ashtrays and clean coffee machine at the end of the night.
Required Knowledge, Skills, Abilities:
- Requires good communication skills, both verbal and written.
- Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10º F) and kitchens ( 110º F), possibly for one hour or more.
- Must be able to stand and exert well-paced mobility for up to 4 hours in length.
- Must be able to lift trays of beverages or food items weighing up to 30 pounds on a regular and continuing basis.
Minimum Qualifications:
- High school or equivalent education required.
- One year of high volume beverage service required.
- Customer service experience required.
- Must be minimum age to serve alcohol.
- All employees must maintain a neat, clean and well-groomed appearance per Congress Hall standards.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
