What are the responsibilities and job description for the Night Auditor position at Cape Fox Federal Integrators?
The Cape Fox Lodge is seeking a dependable Night Auditor. The Night Auditor is responsible for instituting computer operations to post room, tax and end of day reports, prepare all daily accounting reports, complete accounting operations, print computer reports and lists for start of day operations, and close all in-house accounts on the last day of the month. The Night Auditor will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Work hours:
Saturday night 10pm to 6am
Sunday night 10pm to 6am
Monday 10pm to 6am
Tuesday 10pm to 6am
Wednesday 10pm to 6am
Duties and responsibilities:
- Close out business day for hotel and restaurant. Gather restaurant receipts and file accordingly.
- Greet, register, and assign rooms to guests
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Keep records of room availability and guests' accounts, manually or using computers.
- Compute bills, collect payments, and make change for guests.
- Perform simple bookkeeping activities, such as balancing cash accounts.
- Issue room keys.
- Review accounts and charges with guests during the check out process.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Transmit and receive messages, using telephones or telephone switchboards.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Record guest comments or complaints, referring customers to managers as necessary.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Arrange tours, taxis, or restaurant reservations for customers.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Print computer generated accounting reports daily
- Balance all accounts in the transactional detail report.
- Ensure all daily postings are correct and correct all errors.
- Check all registration cards in the bucket for credit card imprints, address and signature.
- Ensure that all tax exempt accounts follow the guidelines. Complete exemption certificates for non-profit organizations.
- Print start of day reports such as the arrivals list, special request list, departure report, daily work sheets, etc.
- Print incoming registration cards.
Qualifications:
- High School diploma or GED required
- Hospitality experience is a plus
- Exceptional customer service skills
- Ability to establish and maintain effective and cooperative working relationships
- Good organizational skills and attention to detail
- Ability to effectively and professionally communicate in English with guests, coworkers and supervisors in both written and oral form
- Strong work ethic and proactive approach to tasks
- Computer savvy with understanding of booking sites plus ability to use reservation systems and other relevant software
- Ability to perform accurate mathematical calculations
- Flexible availability to work different shifts
- Ability to work in a standing position for long periods of time
- Ability to lift 50 lbs. throughout a workday
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Cape Fox Corporation, its subsidiaries and affiliates provide equal employment opportunities to all persons and prohibit employment decisions on the basis of race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation. Cape Fox Corporation, its subsidiaries and affiliates offer preference to Cape Fox Corporation shareholders, descendants and other Native Americans pursuant to Public Law 100-241