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Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Emergency Department Administration

Job Family

Management

Work Shift

Rotating Shifts (United States of America)

Summary

Responsible for the coordination of staff and material resources in the various clinical areas of the Emergency Department with the goal of promoting safe, cost-efficient, quality care and patient satisfaction.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

• Monitors all aspects of operations promoting quality customer service and positive guest relations within the clinical areas via rounds and other feedback mechanisms

• Addresses and resolves patient/family complaints in real time

• Oversee competency, development, discipline, evaluations of assigned staff

• Collaborate with ED Leadership to plan and monitor consistency in communications and operations of the Emergency Department

• Monitors clinical areas for cleanliness and adequacy of supplies and oversee the proper use and accountability of all equipment

• Remains familiar with and strives for compliance with standards for accreditation and certifications by external agencies (JCAHO, OSHA, etc)

• Addresses disciplinary issues with employees and documents according to Medical Center guidelines completing required documentation and actions

• Participate in development, monitoring and evaluation of policies and procedures for all clinical areas of the Emergency Department

• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training:

• Associate’s degree in Nursing required

• Bachelor's degree in Nursing preferred

• Registered Nurse licensure in North Carolina required

Work Experience:

• 5 years nursing experience with 3 years emergency nursing experience required

Knowledge, Skills, and Abilities Required:

• Proficiency in reading, writing, and speaking the English language

• Knowledge of growth and development and the skills necessary to provide age appropriate care for the following patient categories: infant (0-12 months), toddler (13-30 months), preschooler (31 months-5 years), school age (6-12 years), adolescent (13-18 years), adulthood (19-30 years), middle adulthood (31-65 years) and older adulthood (>65 years)

• Positive interpersonal skills

• Effective organizational, teaching and leadership skills

• Knowledgeable of the physiological, psychosocial and spiritual needs of the patients typically served

Physical Requirements:

• Speech and auditory acuity for communication of patient needs

• Visual acuity for observation of patients

• Much standing, walking, bending and lifting with demonstrated good body mechanics

• Position may involve skin, eye, mucous membranes, or parenteral contact with blood or other potentially infectious materials

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Required Licenses and Certifications

RN - Board Of Nursing

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity