Medical Receptionist

RESPONSIBLE TO: CMO

CLASSIFICATION: Professional, Full-time, Regular Exempt

POSITION OBJECTIVES

The Medical Receptionist works collaboratively with the Operations Manager, Chief Medical Officer, Medical Assistant, clinical and administrative staff, and volunteers to perform a variety of tasks. The Medical Receptionist behaves in a professional manner, and consistently demonstrates and promotes the values of Cape Fear Clinic and the principles of a Patient Centered Medical Home.

MAJOR DUTIES AND RESPONSIBILITIES

· Register patients.

· Verify insurance or Charity Care status.

· Scan and copy documents.

· Computer entry.

· Schedule appointments.

· Collect co-pays.

· Place appointment reminder calls.

· Maintain a neat and tidy reception area and bathrooms throughout clinic hours.

· Data entry of statistics and codes.

· Open/Close clinic building as directed.

· Call patients with labs results and instructions as directed.

· Triage patient calls and act upon them appropriately

· Assist patients with requesting medication refills

· Provide patient education materials and instruction

· Prepares and maintains complete and accurate charts, case files, records and other documents; reviews material prepared by other staff for completeness and accuracy. Ensure all lab tests, clinical reports, and any other required documentation is filed appropriately in patient charts.

· Attends, participates in, and contributes to in-service education and staff training sessions to maintain and increase skills, and to teach others.

· Maintain patient privacy and confidentiality.

· Schedule volunteer administrative and clinical staff, including recruitment, orientation, skills assessment, and training.

· Serve as an administrative resource to Chief Medical Officer, Chief Operating Officer, clinical staff and volunteers.

· Inventory and order supplies.

· Gather and communicate the supportive data for outside referrals.

· Trouble-shoot computer, scanner, and copier problems.

· Interpret clinic policy and procedures for the patients.

· Respond to requests for medical records.

· Other duties as assigned.

SUPERVISORY CONTROLS

Work is performed under the general direction of the CMO or designee. This position requires consistent, sound judgment and the ability to work independently with minimum direct supervision. The Medical Receptionist will work within the context of standing orders and protocols. The supervisor outlines the overall program objectives and priorities, time limit, and resources available. The employee plans and schedules recurring work, handles routine problems, and completes work using own initiative. Exercise professional knowledge and judgment in interpreting guidelines and applicability. Work is reviewed from an overall

standpoint in terms of meeting objectives, effectiveness, and compliance with laws, regulations, policies and procedures.

KNOWLEDGE, SKILLS, ABILITIES

· Knowledge of scope of work; responsibilities, professional principles, procedures and techniques as applicable.

· Knowledge of standard medical record-keeping and HIPAA requirements.

· Knowledge and reporting requirements of child and adult abuse and neglect.

· Knowledge of normal and abnormal family dynamics; differing cultural, religious, social, and economic factors affecting community medical care patients.

· Knowledge of community resources for medical care, mental health care and social services.

· Ability to effectively communicate with patients from various social, cultural, and economic and educational backgrounds.

· Ability to work cooperatively with medical care providers.

· Ability to recognize and respond to cases of mental illness, substance abuse, and adult/child abuse and neglect.

· Ability to work independently.

· Ability to recognize and take immediate action in emergency and immediate need cases.

· Ability to communicate clearly and concisely orally and in writing.

· Ability to maintain strict patient confidentiality.

Physical Abilities:

While performing the responsibilities of the Medical Receptionist job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is often required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Accommodations may be requested and every effort will be made to adjust duties and requirements.

QUALIFICATIONS, EXPERIENCE, EDUCATION

Minimum Qualifications:

· High School graduate or equivalent

· Must have ability to complete required documentation and required written follow-up.

· Computer experience.

· Must submit to and clear a Criminal Background check.

Preferred Qualifications:

· One-year experience working in a clinic setting is recommended.

· Positive working experience with similar patient populations.

· Bi-Lingual Spanish/English.

ACKNOWLEDGEMENT

This job description is intended to provide an overview of the requirements of the position. It is not necessarily inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $18