Director of Individual Supports

GENERAL SUMMARY 

The Director of Individual Supports offers personalized guidance, steadfast support, and exemplary role modeling for individuals with diverse developmental/intellectual disabilities and acquired brain injuries. They oversee the cultivation of essential life, social, and recreational skills, facilitate community integration, ensure healthcare access, and provide supervision, training, and support for Case Managers and Direct Support Professionals.

ESSENTIAL JOB FUNCTIONS*

• Hires, trains, and manages Case Managers & Direct Support Professionals.  
• Ensures Case Managers & Direct Support Professionals fulfill roles and responsibilities outlined in their job descriptions.
• Develops staff schedules to ensure adequate staffing is in place to meet the required contracted staffing hours.
• Ensures the homes of the individuals are safe and in compliance with all state regulatory requirements.
• Manages billing required by the agency and state funding sources. 
• Attends all required internal and external meetings. 
• Schedules agency vehicle use and monitors employee use. Reports maintenance issues to the Transportation Department. 
• Prepares Individual Service Plan (ISP) paperwork and reports according to established procedures and deadlines in the HCSIS online system. 
• Maintains individuals’ records in compliance with agency and regulatory standards. 
• Ensures individuals receive appropriate medical and therapeutic care; maintains corresponding documentation.
• Reports all incidents in a timely fashion and in accordance with agency and regulatory standards.
• Maintains regular, open lines of communication and a positive rapport and proactive attitude with staff, families, supervisors, and Department of Developmental Services (DDS) and Massachusetts Rehabilitation Commission (MRC) representatives.
• Assume the responsibilities of an Individual Support Case Manager or Direct Support Professionals as needed.
• Adheres to the agency’s emergency response policies and procedures. Provides rotational on-call support.
• Serves as mandated reporter for suspected cases of abuse and/or neglect to the Disabled Persons Protection Commission (DPPC) or Elder Abuse Hotline, as appropriate.
• Ensures deadlines are met for submission of Financial Transaction Reports, monthly billing, monthly mileage for employees, vehicle and property maintenance reports.

OTHER DUTIES AND RESPONSIBILITIES

• Performs additional duties, as assigned.

COMPETENCIES

• Total Quality Management:  Is dedicated to providing the highest quality services that meet the needs and requirements of internal and external stakeholders; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes.
• Vision and Purpose:  Demonstrates a compelling and inspired vision or sense of core purpose; creates milestones to rally support behind the vision.
• Adaptability:  Able to deal with frequent change, delays, or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change.
• Ethics, Values and Diversity:  Promotes an appropriate and effective work environment and strives to ensure that the agency’s core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.
• Integrity and Trust:  Is respectful, truthful, and transparent; keeps confidences; takes ownership and responsibility for decisions and outcomes.
• Problem Solving and Judgment:  Probes all useful and constructive sources to find pertinent answers; can analyze issues, identify problems and work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound and accurate judgment.
• Oral and Written Communications:  Speaks clearly, appropriately, and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; is able to write clearly and succinctly; is able to communicate clearly in a variety of settings and situations.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Bachelor’s degree preferred.
• Prior human services or relevant life experience preferred.
• Previous leadership experience preferred.
• Valid driver’s license in the state of Massachusetts.
• Successful completion of all state and agency-mandated trainings.

SUPERVISORY RESPONSIBILITY

• Supervises Individual Support Case Managers & Direct Support Professionals.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Frequent standing, walking, and bending.
• Frequent travel in a vehicle. 
• Ability to lift up to 50 pounds.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.   The above is not intended to be an exhaustive list of all responsibilities and duties required.