What are the responsibilities and job description for the Senior IT Engineer position at Capacity?
Who We Are
Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform.
We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems. By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform.
Capacity has raised over $100 million dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine.
Why this job is exciting
The Role
We are seeking a highly experienced and motivated Senior IT Engineer to join our company. As the
Senior IT Engineer, you will be responsible for the design, implementation, maintenance and support of
our IT infrastructure. This role requires a strong technical background, excellent problem-solving skills,
and the ability to work independently and collaboratively within a team.
We are not looking for a cog in the machine — we need a creative, proactive thinker who will actively
shape and build our IT ecosystem, driving innovation and helping architect solutions that power
Capacity’s future.
If you’re expecting to do the same repetitive tasks day after day, this isn’t the role for you. We’re looking
for someone who thrives on variety, embraces challenges and is excited to solve new problems every
day.
Responsibilities
What you can expect from us
Capacity team members enjoy the opportunity and benefits of working at an artificial intelligence startup, but with leaders who’ve worked at places like Apple, Ebay, Visa, Answers.com, Oracle, Boeing, and many more world-class companies. The culture at Capacity encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing world of AI.
We Provide
At Capacity we value more than just hard skills. Our goal is to build a holistic and diverse team. If you aren’t sure if you qualify, just apply! We will carefully consider your application and are always grateful for any time and effort invested in Capacity.
But wait, there’s more!
At Capacity we believe in more than just building amazing products and helping our customers. Although we are a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our affiliated nonprofit, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education. There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.
Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform.
We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems. By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform.
Capacity has raised over $100 million dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine.
Why this job is exciting
The Role
We are seeking a highly experienced and motivated Senior IT Engineer to join our company. As the
Senior IT Engineer, you will be responsible for the design, implementation, maintenance and support of
our IT infrastructure. This role requires a strong technical background, excellent problem-solving skills,
and the ability to work independently and collaboratively within a team.
We are not looking for a cog in the machine — we need a creative, proactive thinker who will actively
shape and build our IT ecosystem, driving innovation and helping architect solutions that power
Capacity’s future.
If you’re expecting to do the same repetitive tasks day after day, this isn’t the role for you. We’re looking
for someone who thrives on variety, embraces challenges and is excited to solve new problems every
day.
Responsibilities
- Design, implement and maintain scalable and secure internal IT solutions that empower and support our team members.
- Build Workflows in Okta and Rippling (HRIS).
- Provide advanced troubleshooting and support for complex IT issues.
- Manage and administer multiple SaaS platforms.
- Develop and implement IT policies, procedures, and best practices.
- Mentor junior IT staff members.
- Collaborate with cross-functional teams to deliver IT projects.
- Evaluate and recommend new technologies and solutions.
- Ensure the security and integrity of all IT systems and data.
- Minimum of 5-7 years of experience in IT engineering or a similar role.
- Experience (5-7 years) with desktop operating systems (macOS, Windows 11, Linux Ubuntu).
- Experience with Okta and building Okta Workflows.
- Experience (3-5 years) with Mobile Device Management (JumpCloud, Intune).
- Experience with scripting and automation (PowerShell, Bash, Python).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with cloud platforms (AWS, Azure, Google Cloud).
- Relevant industry certifications (e.g., Associate Google Workspace Administrator, MCSE, AWS Certified Solutions Architect) are a plus.
- Hustle: You inspire others to work as hard as you. You will find a way, no matter how hard the task is.
- Ownership: You have an owner/builder mentality. You care about what you deliver and own your mistakes.
- Proactivity: You don’t wait for someone to tell you what to do or what problems to solve. You are always looking for ways to learn and improve.
- Excellence: You set a high bar and surpass expectations. You hit your goals and ask for more.
- Humility: You are not above any task in the organization and are willing to drop what you’re doing to help a teammate.
What you can expect from us
Capacity team members enjoy the opportunity and benefits of working at an artificial intelligence startup, but with leaders who’ve worked at places like Apple, Ebay, Visa, Answers.com, Oracle, Boeing, and many more world-class companies. The culture at Capacity encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing world of AI.
We Provide
- Employer-paid health insurance (for you and your eligible dependents)
- Profit Interest Units/incentive compensation
- Unlimited vacation policy
- 401(k) with a company match
- Short term disability insurance
- Group life AD&D insurance
- A supportive, diverse workplace where we prioritize respect for each other and our clients
- A fun and collaborative team culture
At Capacity we value more than just hard skills. Our goal is to build a holistic and diverse team. If you aren’t sure if you qualify, just apply! We will carefully consider your application and are always grateful for any time and effort invested in Capacity.
But wait, there’s more!
At Capacity we believe in more than just building amazing products and helping our customers. Although we are a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our affiliated nonprofit, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education. There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.