Door Attendant - Shubert Theatre, New Haven, CT

The Company

The historic Shubert Theatre is a not-for profit arts, education, and community institution serving the people of Connecticut, and particularly the City of New Haven. As a public resource, the Shubert presents a wide array of programs to a diverse community. The theater itself is the crown jewel of downtown New Haven. Opened in 1914 before "talkies," television, or rock concerts, Shubert Theatre was built for the live theater experience: intimate, personal and immediate. While it now has a large lobby and comfortable new seats, it is a real Broadway house, where the magic of theater, music and dance come alive. The Shubert, New Haven is owned and operated by CAPA, a Connecticut Not-For-Profit Organization.

The Opportunity

• Do you have a passion for customer service, operations excellence, and performing arts?
• Do you have a safety-first mindset?

Primary Function

The Door Attendant attends the stage door at the theatre during load-ins, loadouts, rehearsals, and performances to maintain a secure backstage. The Stage Door Attendant will also work with hired Security Personnel to ensure patrons are processed efficiently through the metal detector and back check stations during performances.

Duties and Responsibilities

• Unlocks and locks dressing rooms and stage door areas at the beginning and end of the call.
• Places and removes cones in the alley and loading/unloading spots at the beginning and end of the call.
• Maintains safe and easy access to the stage door and loading bay door, which occasionally requires shoveling snow.
• Greets and monitors individuals using the stage door, backstage, and dressing room areas to ensure only authorized people have access to these spaces.
• Checks bags and conducts metal detector scans of patrons at Lobby entrances during high-security events.
• Contacts the Rentals & Facilities Coordinator when individuals need to use the lobby entrances during load-ins and loadouts.
• Answers the backstage phone line.
• Issues parking permits for vehicles loading/unloading at the stage door.
• Trains new staff as required.
• Fulfills requests and provides assistance to artists and crew.
• Assist caterers at the Theatre.
• Track supplies used by the artists (towels, water, etc.).
• Check and report on supplies for reorder.
• This job description is not designed to cover or contain an exhaustive listing of duties, responsibilities, and key performance objectives that are expected of the employee. These items may change, or new job-related items may be assigned from time to time.

Knowledge, Skills, and Abilities

• Ability to occasionally lift 50 pounds.
• Ability to sit for long periods of time.
• Knowledge of backstage area of the theatre as well as location of downtown area hotels, restaurants and stores.

Credentials and Experience

• High School Diploma/GED Equivalent.
• Customer service experience in a service-oriented environment.
• Base salary for this role is $17.00/hr.

Special Requirements

• Successful background check.
• The majority of CAPA’s public events take place at night and on weekends. This position requires occasional presence on-site during nights and weekends and is on-call 24/7 to respond to emergencies.

The Connecticut?Association for the Performing Arts (CAPA) is an Equal Opportunity Employer. CAPA does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status.?