Ticket Office Associate

The Opportunity

• Are you driven to delight customers?
• Can you stay calm and collected in a high-stress situation?
• Are you experienced in working in a team environment while also being accountable for your own work?
• Are you excellent at detail such as balancing numbers, including cash management?
• Can you be focused and friendly at the same time?
• Do you have a passion for the performing arts and its patrons?
• This is a Part-Time role primarily located in downtown Columbus.
• Discounted or free tickets to selected shows is a fun perk!
  
  

Primary Function

The Ticket Office Associate is responsible for selling tickets over the counter and by phone through CAPA's phone center for Tessitura ticketed events at CAPA theatres, and for select Ticketmaster outlet events. The Associate provides ticket sales and support on the night of show as scheduled. This position requires premium customer service and a demonstration of respect for the customer (as viewed by the customer!) through all stages of the ticket selling and servicing process.

Duties And Responsibilities

• Assists patrons with purchasing subscriptions and single tickets over the counter and by phone.
• Provides box office support and ticket sales on the night of show.
• Balances all ticket office codes at the end of each business day as assigned.
• Gathers and organizes “will call” for distribution during the night of show.
• Follow customer service best practices from initial purchase through night of show ticketing functions.
• Adheres to CAPA’s cash management procedures.
• Provides information to customers as requested, such as show running time, directions, parking, and seating guidance.
• This job description is not designed to contain an exhaustive listing of job-related duties and responsibilities; they may change, or new ones may be assigned, from time to time.
  
  

Knowledge, Skills And Abilities

• Strong attention to detail.
• Proficient computer skills.
• Excellent phone and verbal communication skills with the ability to foster outstanding customer service.
• Ability to handle conflict and work closely with others.
• Ability to think critically in high stress and rapidly changing situations.
• Ability to quickly learn and accurately use multiple ticket systems.
• Accurate and efficient cash handling skills.
• Ability to stand for an extended period of time and lift up to 40 lbs.
  
  

Credentials And Experience

• High School Diploma or equivalent.
• Experience working with the public in a sales capacity.
• Availability during non-traditional work hours (nights, weekends) and the ability to travel to a variety of Columbus Metro-based venues.
• Previous ticket office experience is a plus.
• Tessitura or Ticketmaster knowledge is a plus.
• Experience with Microsoft Office, especially Word and Excel, is preferred.
• The base pay for this role is $16-$17/hour.