What are the responsibilities and job description for the National Account Manager position at Cap Index?
About CAP Index
CAP Index is the leader in crime risk forecasting and location-based risk intelligence. Our CRIMECAST® Platform and Reports helps enterprise clients make smarter decisions using advanced analytics built by data scientists, criminologists, and a world-class Dev/Tech team.
The Opportunity
We’re hiring a National Account Manager to own and grow a portfolio of strategic accounts. You’ll be the day-to-day point of contact for client stakeholders, driving adoption, renewals, and expansion while acting as a liaison between Sales, Data Science, Criminology, Product/Dev, and Marketing. This role is ideal for a tech-savvy, high-pace operator who can manage complex programs, present with confidence, and “wear many hats.”
What You’ll Do
- Own a book of business: Lead retention, renewal, and expansion for assigned national accounts; create and execute account plans with clear growth targets.
- Drive adoption & value: Onboard new users, lead virtual training sessions, and deliver QBRs that translate data into decisions and ROI.
- Hunt within the farm: Identify cross-sell/upsell opportunities across product lines to increase engagement and revenue.
- Project manage the work: Coordinate multi-threaded initiatives across clients and internal teams; track timelines, deliverables, and risks; keep everyone aligned.
- Be the internal liaison: Bridge Sales with Data Science, Criminology, Product/Dev, and Marketing to ensure client needs are understood and delivered.
- Enable Sales leadership: Support key sales executives by handling existing-client programs so they can focus on new business development.
- Create client-ready materials: Build clear decks, proposals, and one-pagers articulating value propositions, use cases, and outcomes.
- Leverage AI productively: Use modern AI tools to draft communications, analyze trends, prepare training content, and accelerate workflows.
- Voice of Customer: Capture feedback, inform roadmap priorities, and participate in UAT/rollouts to drive continuous improvement.
What You Bring
- 4 years in a high-paced, sales- and service-driven organization (B2B preferred), with a strong technology background.
- Proven success growing accounts (renewals, upsells, cross-sell) while managing many stakeholders and concurrent projects.
- Project management for Sales: organizing complex workstreams, prioritizing, and hitting dates. Experience with planning tools (e.g., Confluence, Monday.com, Jira, or similar).
- Tech savvy and comfortable leading Microsoft Teams calls (demos, trainings, QBRs).
- PowerPoint mastery; strong business writing and storytelling skills.
- Experience with AI platforms (e.g., ChatGPT, Copilot) to augment day-to-day work.
- CRM proficiency (e.g., Salesforce, HubSpot, Zoho) and solid Excel/analytics fundamentals.
- Proactive, responsive, and adept at navigating internal structures to get things done for clients.
Nice to Have
- Experience in risk intelligence, data products, SaaS, mapping/geospatial, or analytics platforms.
- Exposure to enterprise customers in retail, financial services, logistics, or restaurant/QSR.
- Familiarity with product rollouts, sprint cycles, and UAT.
Work Setup
- Remote within the Continental U.S.; strong preference for Eastern Time or Philadelphia area for team collaboration and client coverage.
- Occasional travel for key meetings, trainings, or conferences.
Compensation & Benefits
- Competitive salary with performance-based incentives.