What are the responsibilities and job description for the Full-Time Administrative Scheduler position at CAP Concrete Coatings?
Who We Are
CAP Concrete Coatings is an authorized Penntek dealer specializing in the installation of high- performance resinous floor coating systems for residential and commercial clients throughout the greater Vancouver, WA and Portland metro area. Our work includes garage floors, patios, basements, warehouses, showrooms, and commercial facilities. We take pride in delivering flawless, long-lasting floors using the Penntek Evolution Floor System - a premium polyurea, acrylic flake, and polyaspartic topcoat system.
Role Overview
CAP Concrete Coatings is hiring a Full-Time Administrative Scheduler in Vancouver, WA. This onsite role keeps our schedule and customer records accurate by booking and confirming in-home presentations, coordinating timing with customers and internal teams, and keeping project details moving without missed steps.
Compensation: $17.50-$25.00 per hour (DOE)
What you'll do:
- Handle inbound calls with clear, professional customer service
- Schedule, confirm, and adjust appointments and job timelines
- Maintain notes, follow-ups, and customer records in Builder Prime CRM and other tools
- Use Constant Contact and Home Depot Service Connect to support communication and coordination
- Work closely with sales and field operations to keep handoffs clean
What you need:
- Exceptional phone communication and customer service skills
- Strong organizational abilities with a keen attention to detail
- Proficiency in CRM software (Builder Prime, Constant Contact, Home Depot Service Connect)
- Excellent relationship-building and coordination skills
- Knowledge of concrete coatings, polyurea, or polyaspartic products (Penntek experience a plus)
- Valid driver's license
- High school diploma or equivalent
If you're dependable, organized, and strong on the phone, apply now.
Daily Workflow
At 8:00 AM you open Builder Prime CRM, scan new messages, and confirm the day's appointments. You'll spend the morning returning calls, updating customer notes, and sending reminders through Microsoft or Google Workspace. After lunch, you work your follow-up queue, adjust time slots when plans change, and keep communication moving with Constant Contact. Before 5:00 PM, you double-check tomorrow's schedule and flag anything that needs a quick team handoff.
Perks Included
- Paid Time Off
- Snack/Drink Room
- Employee Discounts
Salary : $18 - $25