What are the responsibilities and job description for the Junior Customer Service Solutions Representative position at CAO?
Qualifications:
Qualifications:
Minimum Qualifications:
- Minimum of 2–3 years of professional work experience, with at least 2 years of direct customer service experience in a high-volume or fast-paced environment.
Preferred Qualifications:
- Associate degree or equivalent experience, preferred.
Knowledge, Skill, and Ability (KSA) and Competency Requirements:
- Ability to develop effective relationships with internal and external solutions delivery partners to achieve strategic and customer solution goals.
- Skill in customer service, consultation, outreach, and marketing.
- Knowledge of CAO services and Customer Experience Standards.
- Ability to assess customer needs and develop strategies to meet those needs.
- Knowledge of quality assurance principles.
- Knowledge of the role and importance of metrics and organizational change.
- Ability to provide administrative support, including triaging and coordinating work requests and activities, scheduling and planning meetings and events, and managing projects.
- Ability to develop and manage scripts.
- Knowledge of and ability to use applicable technological applications (e.g., work request systems, communications technology, Microsoft Office Suite).
- Ability to enter, analyze, and manage data.
- Ability to maintain composure and apply discretion in communications and interactions with coworkers and customers at all levels.
- Knowledge of best practices related to logistics, office, and event layouts and the ability to apply that knowledge when completing or triaging work requests.
Physical Requirements and Work Environment:
This position is located in an office setting that is adequately heated, lighted, and ventilated. Normal safety precautions apply. The work involves carrying of light items such as books, papers and small office equipment. The incumbent must be able to meet minimum physical requirements (lifting, bending, crouching, standing, etc.).
Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).
Salary : $73,712