Department Manager

Primary Responsibilities

The incumbent may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of CAO.

• In coordination with the Practice Administrator develops, implements, and oversees practice objectives, policies, procedures, and systems for all operational areas of the clinic.
•  In coordination with the Practice Administrator oversees HR and ensures effective administration/implementation of compensation, benefits, job descriptions, personnel policies, and payroll services.
•  In coordination with the Practice Administrator participates in the selection, training, supervision, performance evaluation, and disciplinary action of clinic staff. Including salary reviews.
• Resolves escalated administrative and operational problems including the maintenance of clinic property, computer systems, and installed software applications.
•  In coordination with the Practice Administrator compiles and reports data for Practice and Central office fiscal and statistical analysis. Including participation in the annual budget process.
•  In coordination with the Practice Administrator schedules and conducts periodic staff and training meetings.
• Maintains strict confidentiality, discretion, and professionalism in all matters due to the high level of information received at all times.
• Serves as an expert for front office administrative processes and procedures, assisting as a leader when needed.
•  In coordination with the Practice Administrator manages the collection of accounts receivable and accounts payable. Collaborating with the CBO for all revenue cycle management oversight and operations.
• Reviews and approves orders for medical supplies/equipment, medications, office supplies, etc.
• Performs other duties as assigned.

REQUIREMENTS AND COMPETENCIES

Required Education and Experience

• Bachelor’s degree in business administration, healthcare administration, or related field preferred.

• Minimum of 5years of experience in healthcare administration, practice operations, or medical office management.

• Proficiency with Microsoft Office suite of products.

• Demonstrated ability to collaborate effectively across multiple departments or functions.

• Strong understanding of healthcare operations, compliance, and patient service standards.

Competencies / Required Skills and Abilities

• Strong interpersonal skills with the ability to build relationships and foster teamwork.

• Demonstrated organizational and problem-solving abilities with attention to detail.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Professional demeanor with excellent verbal and written communication skills.

• Demonstrated reliability, discretion, and sound judgment.

• Proactive and adaptable, able to take direction while also working independently.

• Must be able to read, write, speak, understand, and communicate effectively in English.

Physical Demands

• Must be able to sit for long periods of time and lift up to 25 pounds. 
• Must be able to use appropriate body mechanics techniques when performing desk duties. 
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
• Adequate hearing to perform duties in person and over telephone.
• Must be able to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.